Claims Assistant

Alongside a competitive salary, you will also receive:

• Up to 10% discretionary annual bonus
• 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
• Private Medical Cover
• Healthcare cash plan
• 6x salary death in service
• Paid volunteering day
• A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
• Employee Assistance Programme
• A range of shopping discounts from major high-street retailers

MPS has an exciting opportunity for an individual to join our Claims Handling team, as a Claims Assistant, on a 12 Month Fixed Term Contract! This role will involve supporting the claims handling function to ensure that MPS provide an excellent member first service. You will be joining a team of Claims Assistants to support file handlers with managing their caseloads, as well as managing your own by supporting our members through the preliminary stages of a claim. This is a great opportunity for someone who is looking to advance their career or take first steps into the interesting world of clinical negligence. With plenty of opportunities to progress, we’re looking for someone ready to develop their skills and make an impact in a busy and engaging environment! This is a ‘hybrid working’ role and would require the successful applicant to attend the office typically 1-2 days per week.

Main Responsibilities

• Liaise with members, claimant’s solicitors and other third parties to obtain information at the outset of a new matter and through the lifetime of a case; ensuring all relevant documentation and information has been provided to enable investigations and next steps.
• Take telephone calls from members, claimants’ solicitors and other third parties.
• Drafting and sending documents such as court documents, letters to members, claimant’s solicitors, panel representatives and external 3rd parties.
• Triage incoming correspondence to proactively identify items that need immediate attention or a prioritised response (e.g. proceedings, other case types etc.) and escalate these to the appropriate team member for action.
• Review records to ensure full disclosure and prepare chronologies of records, case summaries, case reviews in accordance with applicable process/guidance/terms and conditions.
• Other case management admin and ad hoc tasks as necessary.

The Ideal Candidate

• Strong communication skills with the ability to demonstrate empathy and convey information both clearly and effectively, in writing and when speaking with others.
• Able to work within a team, you are a valuable member who effectively contributes to the group’s success.
• High levels of accuracy and attention to detail, being skilled at producing work to a high standard at a fast pace.
• Understand the importance of protecting sensitive information and maintaining confidentiality.
• Able to manage difficult conversations and escalate the matter appropriately.
• Ability to manage multiple tasks, prioritise effectively, and maintain an organised system for case files and deadlines.
• Proactive and able to work individually with minimal supervision.
• Competent IT skills, including basic knowledge of Microsoft office and windows software.
• Able to work well under pressure.

About The Company

The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world. We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice. Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions. To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core.

Closing Date: 06/07/2025