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For Companies At a Glance
- Tasks: Manage healthcare regulatory cases and support members through challenging times.
- Company: Join the Medical Protection Society, a leading not-for-profit protecting healthcare professionals worldwide.
- Benefits: Enjoy a competitive salary, annual bonus, flexible leave, private medical cover, and shopping discounts.
- Why this job: Make a real impact by supporting members while developing valuable skills in a supportive environment.
- Qualifications: Qualified solicitor or barrister with experience in regulatory law and strong customer service skills.
- Other info: Opportunity for personal growth with training courses and a focus on member advocacy.
Case Manager
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
Alongside a competitive salary of , you will also receive:
* Up to 15% discretionary annual bonus
* 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
* 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days)
* Private Medical Cover
* Healthcare cash plan
* 6x salary death in service
* Paid volunteering day
* A personal GP service enabling you to get a video consultation with an NHS-registered, private GP
* Employee Assistance Programme
* A range of shopping discounts from major high-street retailers
Job Introduction
We have an exciting opportunity for a Case Manager to join our Cases team, based in our office in Ireland! We are recruiting for a full time, permanent position.
This is an ideal opportunity for a qualified solicitor or barrister with experience in managing a caseload of healthcare regulatory cases.
As our new Case Manager, you will be at the forefront of protecting the careers, reputation and financial risk of our Members worldwide. You will be the first point of contact for member queries on our Advice Line and manage cases from initiation to resolution, alongside a multi-disciplinary team of highly experienced and supportive professionals.
Our Case Managers are critical to ensuring our Members receive the appropriate support they need. You will manage your own caseload to aid our members through sensitive and challenging times in their careers, developing both technical and stakeholder management skills in the process.
Main Responsibilities
As our new Case Manager, you will:
* Be the first point of contact for Member queries on our Advice Line.
* Determine the level of member assistance to be granted in accordance with the membership policy and benefits on individual cases.
* Manage informal complaints / expressions of dissatisfaction to achieve first touch resolution for our Members.
* Deliver fair treatment and outcomes for members at all times, remaining compliant with associated policies and standards.
* Other responsibilities may include: presentations, article writing and coaching.
The Ideal Candidate
We are looking for someone who has:
* Strong time management skills and ability to prioritise tasks
* Analytical problem-solving skills and able to identify pragmatic approaches to resolution
* Customer service experience and passionate about providing the best service
* Demonstrable experience in managing complex or conflicting priorities
* Excellent verbal/written communication and interpersonal skills
* Experience of regulatory law is essential, ideally with a focus on medical/dental
About The Company
The Medical Protection Society Ltd (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 members around the world.
We are a not-for-profit organisation, meaning member’s subscriptions are either invested into bettering the organisation, colleagues and products, or kept safe should members require support for complaints or claims arising from professional practice.
Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit members and the wider healthcare professions.
To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully funded training courses or peer-to-peer support. We want colleagues to feel empowered to deliver positive change, display ambition to push themselves and be determined when faced with a challenge, whilst ensuring members best interests are at the core
Case Manager employer: Medical Protection Society
Contact Detail:
Medical Protection Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by healthcare professionals in regulatory law. Understanding the nuances of their concerns will help you engage more effectively during interviews and demonstrate your commitment to supporting members.
✨Tip Number 2
Network with current or former Case Managers in similar organisations. They can provide valuable insights into the role and share tips on how to excel, which can give you an edge when discussing your fit for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed complex cases or resolved conflicts. Highlighting your problem-solving skills and customer service experience will resonate well with the interviewers.
✨Tip Number 4
Showcase your passion for the healthcare sector and your understanding of the regulatory landscape. This can be done through relevant articles, case studies, or even volunteering experiences that align with the values of the Medical Protection Society.
We think you need these skills to ace Case Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Case Manager position. Understand the key responsibilities and required skills, such as experience in regulatory law and strong communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the Case Manager role. Emphasise your customer service experience, time management skills, and any previous work in healthcare or regulatory environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting healthcare professionals and your understanding of the challenges they face. Use specific examples from your past experiences to demonstrate how you can contribute to the team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Case Manager.
How to prepare for a job interview at Medical Protection Society
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Case Manager. Familiarise yourself with the key tasks such as managing member queries and handling complaints. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved complex issues or managed conflicting priorities. Highlight your analytical skills and how they can benefit the organisation in supporting its members.
✨Emphasise Customer Service Experience
Since the role involves direct interaction with members, be ready to discuss your customer service experience. Share specific instances where you provided exceptional service and how it positively impacted the outcome for the client.
✨Communicate Clearly and Confidently
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend to refine your verbal and written communication skills before the big day.
