At a Glance
- Tasks: Lead and motivate a dynamic team to achieve operational excellence in supply chain management.
- Company: Join a forward-thinking company with a focus on teamwork and innovation.
- Benefits: Competitive salary, private medical insurance, and generous annual leave.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Make a real impact by guiding a team and improving customer experiences.
- Qualifications: Experience in team management and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
We are looking for a results‑driven Team Leader to join our dynamic team and play a key role in guiding and motivating team members to achieve operational excellence. As a Team Leader, you will be responsible for overseeing a team of administrators who ensure the timely, compliant and cost‑effective supply of appropriately qualified experts, supporting high‑quality expert reporting while meeting customer and regulatory requirements.
Key tasks & responsibilities
- Lead, manage and motivate your team
- Monitor supply chain performance and maintain service levels
- Ensure team targets, service levels and key performance indicators are met on a daily basis
- Continuously update policies and procedures for the team
- Understand and work within agreed company policies and commercial parameters
- Monitor and maintain quality standards
- Take ownership of complaints and drive problems through to resolution
- Create a culture of communication and engagement within the department
- Manage performance, identify individual training requirements and support the implementation and delivery of training plans
- Coordinate regular coaching and training for new and existing staff
- Build relationships with customers and the expert panel
- Take ownership for resolving day‑to‑day team issues
- Receive detailed enquiries, qualify, filter and distribute within agreed boundaries
- Advise the Department Manager on staff development, training, overtime, targets, service levels and productivity
- Identify improvements where necessary and make recommendations on solutions
- Lead by example in areas of integrity, steadiness under pressure, commitment, time management, corporate responsibility and ethics
- Supervise daily operations, ensuring team mailboxes are monitored and workloads are effectively sorted and allocated to maintain workflow efficiency and service standards
- Allocate tasks effectively, ensuring timely completion of work
- Monitor individual and team KPIs, providing regular feedback and performance reviews
- Conduct regular audits to ensure high standards of accuracy, compliance and professionalism are consistently maintained across all team outputs
- Facilitate clear communication within the team and across departments, including regular team meetings and updates
- Promote and drive a high‑performance culture by setting clear expectations, recognising achievement and encouraging continuous improvement across the team
Key traits of the successful candidate
- Experience managing a team in a previous role
- Prior fee earner experience, particularly in Housing Condition Claims, Industrial Disease and/or Military Claims, is desirable but not essential
- Proactive and innovative, with a desire to improve and streamline processes to enhance the end‑to‑end customer experience
- Exceptional communication and interpersonal skills
- Self‑motivated, with strong organisation and time management skills
- Ability to work under pressure and a desire to succeed
- Ability to motivate and inspire others to perform at their best
- Team player with excellent attention to detail and the ability to multitask
Desired skills
- Previous experience working within a medico‑legal agency or solicitor firm
- Proven experience in a supervisory or leadership role
- Knowledge of claim processes and procedures related to personal injury and industrial disease claims
What we offer
- Competitive salary DOE from £30,000
- Convenient office location with excellent transport links
- Company events
- Company pension
- Private medical insurance, eligible after a qualifying period
- 20 days annual leave, plus bank holidays, increasing to 22 days after 2 years and a further day each year up to 25 days annual leave
Supply Chain Team Leader Liverpool employer: Medical-Legal Appointments Limited
Join our vibrant team in Liverpool as a Supply Chain Team Leader, where you will not only lead and inspire your team to achieve operational excellence but also enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries, private medical insurance, and generous annual leave that increases with tenure, we are committed to fostering a workplace that values communication, engagement, and continuous improvement. Our convenient office location with excellent transport links makes it easy for you to connect with colleagues and clients alike, ensuring a fulfilling and rewarding career experience.
Contact Details:
Medical-Legal Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Team Leader Liverpool
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or solved a problem. We want to hear how you can lead and inspire others, so be ready to share those experiences during your chat.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful ones about the team dynamics or the challenges they face. This shows that you’re not just interested in the role, but also in how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our awesome team!
We think you need these skills to ace Supply Chain Team Leader Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Team Leader role. Highlight your experience in managing teams and any relevant supply chain or leadership skills. We want to see how you can bring your unique flair to our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've motivated teams and achieved operational excellence in the past. We love a good story!
Show Off Your Communication Skills:As a Team Leader, communication is key! In your application, demonstrate your exceptional communication and interpersonal skills. Whether it's through your writing style or examples of past experiences, let us know how you engage with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Medical-Legal Appointments Limited
✨Know Your Supply Chain Stuff
Make sure you brush up on your supply chain knowledge before the interview. Understand the key performance indicators and service levels that are crucial for the role. Being able to discuss these confidently will show that you're serious about the position.
✨Show Off Your Leadership Skills
Prepare examples of how you've successfully managed and motivated a team in the past. Think about specific situations where you resolved conflicts or improved team performance. This will demonstrate your ability to lead and inspire others, which is essential for this role.
✨Be Ready to Discuss Process Improvements
Since the job involves streamlining processes, come prepared with ideas on how you could enhance efficiency in the supply chain. Share any previous experiences where you implemented changes that led to better outcomes. This shows your proactive nature and innovative thinking.
✨Practice Your Communication Skills
Exceptional communication is key for this role, so practice articulating your thoughts clearly. You might be asked to explain complex concepts or handle hypothetical team issues, so being concise and effective in your communication will set you apart from other candidates.
