At a Glance
- Tasks: Support solicitors and clients with housing disrepair cases in a dynamic office environment.
- Company: Join a leading Tier 1 MedCo agency with over 30 years of industry experience.
- Benefits: Enjoy a competitive salary, company pension, and generous annual leave.
- Other info: Participate in fun company events and enjoy a casual dress code.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Customer-focused with strong computer skills; legal admin experience preferred.
The predicted salary is between 25000 - 27000 £ per year.
As a recognised Tier 1 MedCo agency, with over 30 years’ experience in the industry, we’re proud to deliver reporting services that set the standard. Year on year, we deliver quality, efficiency and value for money across RTA, Industrial Disease, Military Claims and Housing Disrepair.
The role involves providing administration support on behalf of HDR solicitor clients, based in our office in Liverpool City Centre.
Key tasks & responsibilities:
- Liaise with solicitors, clients and experts in a professional manner.
- Input computerised data with speed and accuracy.
- Meet productivity targets.
- Liaise with clients and surveyors to arrange suitably convenient inspections.
- Quality check HDR reports to strict criteria.
- Assist in process improvement and the implementation of new processes.
- Work cohesively as part of a team.
- Keep up-to-date diaries and tasks.
- Be consistent.
- Maintain confidentiality.
- Carry out any other reasonable duties as directed by management.
Personal specification:
- Customer focused, with great listening skills and a proactive approach to taking ownership of customer queries.
- Computer literate, including knowledge of Microsoft Word and Excel. Previous experience of working on Proclaim is preferred.
- Proactive mindset, with a willingness to be flexible, agile and react positively to change.
- Ability to work calmly under pressure.
- Polite and professional attitude.
- Willingness to learn and develop.
- Enthusiastic team player.
Desired skills:
- Telephone experience, including both inbound and outbound calls.
- Experience using the Proclaim case management system.
- Experience dealing with housing condition claims.
Package:
- Salary: £25,000-£27,000 per year - DOE
- 37.5 hours per week, Monday to Friday
- Company stakeholder pension
- 20 days annual leave plus bank holidays, increasing with length of service up to 25 days
- Twice-yearly company parties, including summer and Christmas events
- Regular office events and charity days
- Christmas bonus
Additional information:
- Job types: Full-time, permanent
- Benefits: Casual dress, company events, company pension and transport links
- Education: GCSE or equivalent preferred
- Experience: Legal administrative experience, 1 year required
Housing Disrepair Case Handler Liverpool employer: Medical-Legal Appointments Limited
As a leading Tier 1 MedCo agency with over 30 years of experience, we pride ourselves on fostering a supportive and dynamic work environment in the heart of Liverpool City Centre. Our commitment to employee growth is reflected in our comprehensive benefits package, including a competitive salary, generous annual leave, and regular team events that promote camaraderie and collaboration. Join us to be part of a forward-thinking team where your contributions are valued and your professional development is encouraged.
Contact Details:
Medical-Legal Appointments Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Disrepair Case Handler Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their needs, especially in areas like customer focus and teamwork, which are key for the Housing Disrepair Case Handler role.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with solicitors and clients, being articulate and professional is crucial. Try mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Housing Disrepair Case Handler Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant legal administrative experience and your proficiency with Microsoft Word and Excel. We want to see how you fit into our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and explain why you're the perfect fit for us. Don’t forget to mention your proactive mindset and customer-focused approach.
Show Off Your Communication Skills:Since you'll be liaising with solicitors, clients, and experts, it's crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect this ability.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Medical-Legal Appointments Limited
✨Know Your Stuff
Make sure you understand the role of a Housing Disrepair Case Handler. Familiarise yourself with the key responsibilities, like liaising with solicitors and clients, and handling data accurately. This will show that you're genuinely interested and prepared.
✨Show Off Your People Skills
Since this role involves a lot of communication, be ready to demonstrate your customer service skills. Think of examples where you've successfully handled queries or worked as part of a team. A polite and professional attitude goes a long way!
✨Get Tech-Savvy
Brush up on your computer skills, especially in Microsoft Word and Excel. If you have experience with Proclaim, make sure to mention it! Being comfortable with technology will help you stand out as a candidate who can hit the ground running.
✨Stay Calm Under Pressure
Prepare for questions about how you handle stress and tight deadlines. Think of specific situations where you've managed to stay calm and productive. This will reassure them that you can thrive in a busy environment.
