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For Companies At a Glance
- Tasks: Create tailored reports and support customers with their queries.
- Company: Join a dynamic company in Liverpool City Centre with a collaborative vibe.
- Benefits: Enjoy a competitive salary, great benefits, and professional growth opportunities.
- Other info: Be part of an inclusive team where your contributions truly matter.
- Why this job: Make a real impact while building strong customer relationships.
- Qualifications: Strong IT skills, attention to detail, and previous customer support experience.
The predicted salary is between 30000 - 40000 £ per year.
Key Skills & Attributes
- Produce bespoke reports for internal teams and external customers on both a regular and ad hoc basis.
- Act as a point of escalation for complex business queries.
- Build and maintain prospect lists to generate new leads through telephone, email, and mailshot campaigns.
- Communicate positively and enthusiastically about MLA’s services to customers.
- Collaborate with management on new and emerging market opportunities.
- Conduct commercial negotiations with customers and key stakeholders.
- Perform due diligence to ensure all customers hold valid registrations and accreditations.
- Maintain and update system databases across multiple platforms.
- Manage the smooth onboarding of new customers.
- Oversee inactive accounts, placing cases on hold and safeguarding the business.
- Follow up on internal campaigns to capture and nurture new business.
- Keep all departments informed of contractual changes with customers.
- Foster stronger, more effective customer relationships.
Skills & Knowledge Required
- Strong IT skills, including proficiency in Excel.
- Exceptional attention to detail with the ability to analyse and validate data.
- Ability to work independently while being a proactive and enthusiastic team player.
- Excellent organisational skills with the ability to prioritise and meet deadlines.
- Outstanding interpersonal skills, with clear and professional verbal and written communication.
- Ethical and transparent in dealings with customers.
- Courteous yet confident in approach.
- Respectful of customer and business confidentiality.
- Strong problem-solving skills with proven multitasking abilities.
- Previous experience in a customer support or commercial support role.
Education & Experience
- Experience: Minimum 4 years in customer service (preferred).
Why Join Us?
- Be part of a dynamic, growing company with a collaborative culture.
- Competitive salary and benefits package.
- Opportunities for professional development.
- Positive and inclusive working environment where your contributions are valued.
Commercial Support Administrator Liverpool City Centre employer: Medical-Legal Appointments Limited
Contact Detail:
Medical-Legal Appointments Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Support Administrator Liverpool City Centre
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like the Commercial Support Administrator, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer support and commercial roles. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills and experiences effectively.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for passionate individuals to join our team, and applying directly through us can give you a better chance of standing out!
We think you need these skills to ace Commercial Support Administrator Liverpool City Centre
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your background aligns with our needs, so don’t be shy about showcasing your relevant experience!
Show Off Your IT Skills: Since strong IT skills are a must for this role, especially in Excel, make sure to mention any specific software or tools you’re proficient in. If you’ve created reports or managed databases before, let us know – we love a tech-savvy candidate!
Communicate Clearly: Your written communication should reflect the professional and positive tone we value at StudySmarter. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Medical-Legal Appointments Limited
✨Know Your Numbers
Since the role involves producing bespoke reports and managing databases, brush up on your Excel skills. Be ready to discuss how you've used data analysis in previous roles, and maybe even prepare a few examples of reports you've created.
✨Showcase Your Communication Skills
This position requires excellent verbal and written communication. Practice articulating your thoughts clearly and confidently. You might want to prepare a brief pitch about MLA’s services, as you'll need to communicate positively about them during the interview.
✨Demonstrate Problem-Solving Prowess
Prepare to share specific examples of how you've tackled complex business queries in the past. Think of situations where you had to negotiate or resolve issues with customers, as this will highlight your problem-solving skills and ability to handle pressure.
✨Be Proactive and Enthusiastic
The job calls for a proactive team player. During the interview, express your enthusiasm for the role and the company. Share ideas on how you could contribute to generating new leads or improving customer relationships, showing that you're already thinking ahead.