Key Skills & Attributes 
- Produce bespoke reports for internal teams and external customers on both a regular and ad hoc basis.
- Act as a point of escalation for complex business queries.
- Build and maintain prospect lists to generate new leads through telephone, email, and mailshot campaigns.
- Communicate positively and enthusiastically about MLA's services to customers.
- Collaborate with management on new and emerging market opportunities.
- Conduct commercial negotiations with customers and key stakeholders.
- Perform due diligence to ensure all customers hold valid registrations and accreditations.
- Maintain and update system databases across multiple platforms.
- Manage the smooth onboarding of new customers.
- Oversee inactive accounts, placing cases on hold and safeguarding the business.
- Follow up on internal campaigns to capture and nurture new business.
- Keep all departments informed of contractual changes with customers.
- Foster stronger, more effective customer relationships.
Note: This list is not exhaustive and may evolve with the role.
Skills & Knowledge Required- Strong IT skills, including proficiency in Excel.
- Exceptional attention to detail with the ability to analyse and validate data.
- Ability to work independently while being a proactive and enthusiastic team player.
- Excellent organisational skills with the ability to prioritise and meet deadlines.
- Outstanding interpersonal skills, with clear and professional verbal and written communication.
- Ethical and transparent in dealings with customers.
- Courteous yet confident in approach.
- Respectful of customer and business confidentiality.
- Strong problem-solving skills with proven multitasking abilities.
- Previous experience in a customer support or commercial support role.
- Experience: Minimum 4 years in customer service (preferred).
- Be part of a dynamic, growing company with a collaborative culture.
- Competitive salary and benefits package.
- Opportunities for professional development.
- Positive and inclusive working environment where your contributions are valued.
Contact Details:
Medical-Legal Appointments Limited Recruitment Team
