Hours- Hybrid 35 hours a week, Monday to Friday 9:00am to 5:00pm Purpose of role The QA/QC/FI Manager leads the newly centralised Quality Assurance, Quality Control and Focused Improvement function across MLS. The Manager is accountable for building and leading the centralised team, establishing a single methodology for assurance and control activity and coordinating focused improvement across all MLS functions. This role provides the operational architecture —Standard Operation Procedures (SOP’s), Day in the Life of (DILO)s, Week in the Life of (WILOs), coaching frameworks and audit cadences that underpins quality and compliance across the business. This is a people leadership role with direct accountability for a team of 4–5 QA/QC/FI colleagues. The Manager operates across the Assure and Control layers on a weekly basis, supports the independent quarterly Audit led by the Legal and Excellence team, and acts as a subject matter expert and coach for process and systems compliance across MLS. In return we offer: 35 hours working week 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days’ holiday per year, until you long service award the 3 days after your 5 th , 7 th, and 9 th full year of employment Pension scheme with tax-efficient salary sacrifice option Life Assurance Policy Medicash policy to cover some dental, optical and other medical expenses Company sick pay Enhanced Maternity, Paternity and IVF schemes A dedicated Learning and Development team, to help support you develop and grow Flexible, agile working environment with a positive work-life balance Varied calendar of funded company social events (check out Fletchers Group on LinkedIn) Monthly voucher awardsfor winning nominees A genuinely supportive and friendly culture Ongoing training and professional development opportunities Main Responsibilities Function Design builds trust with function leads to ensure QA/QC/FI is seen as enabling rather than policing. Decisive — makes sound, timely judgements about priorities, escalations and improvement focus, without requiring constant direction from the Head of Operations. Improvement-oriented — genuinely curious about what is not working and energised by fixing it; approaches non-compliance as an opportunity, not a problem to document and close. Accountable — takes clear ownership of the function and its outputs; does not deflect issues or wait to be asked. Developer of people — invests in the team; sees building capability in others as a core part of the role, not a secondary task. We reserve the right to close this role before the date specified depending on the calibre and volume of candidates. About Medical Law Services- MLS: Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease. We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success. Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance. We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance. Medical Law Services part of Fletchers Group is an inclusive employer with a diverse workforce: we welcome applications from any and all backgrounds. We’re committed to providing a culture and environment where everyone can thrive, understanding and celebrating that no colleague is the same.We’re proud of our work on the Disability Confident scheme, signed up to BITC's Race at Work charter, and working towards Henpicked's Menopause and Menstrual Friendly accreditations. #J-18808-Ljbffr
Quality Control/Assurance Manager - MLS employer: Medical Law Services
Fletchers Solicitors offers an exceptional working environment for Nurse Trainers, combining a supportive hybrid work policy with a strong emphasis on professional development. With generous benefits including 35 days of holiday, a dedicated Learning and Development team, and a vibrant company culture that promotes work-life balance, employees are empowered to thrive both personally and professionally. The opportunity to contribute to the growth of nursing staff while enjoying a flexible and engaging workplace makes Fletchers an outstanding employer in the healthcare sector.
