Quality Auditor – Medical Law Services (MLS)

Quality Auditor Location: Southport/Liverpool/Manchester/Hybrid

Salary: £22,932pa

Medical Law Services are part of Fletchers Solicitors group and have a fantastic opportunity to join our growing team.

Purpose of Role

To ensure that our medical records collection product and supporting services and processes consistently meet defined quality standards and satisfy customer and regulatory requirements.

About Medical Law Service and Fletchers Group

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North‑West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work‑life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programmes. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programmes for senior lawyers and have established the Fletchers Foundation to support those who have suffered injuries.

If you’re looking for an alternative career path and want to put your nursing knowledge along with client care to use, MLS part of Fletchers group could be the new role for you! We offer a balanced work life with 35 hours a working week, bank holidays, Christmas off and hybrid working. We provide equipment and a full comprehensive training programme to help you settle into the role and understand how you can utilise your nursing skills in a legal environment. The MLS team has grown significantly over the last 2 years and continues to grow – we have a large team of nurses from midwives, dental nurses, cardiology, oncology, surgery, general practice, and community nurses. We are now looking to grow the team even further, so regardless of your field of work, we would love to hear from you!

Medical Law Service part of Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. Fletchers understands and celebrates that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities for the Role

• Performance of regular quality checks and audits of products completed within MLS as required by client.
• Complete agreed number of audits per team per month and keep documentary evidence reporting to Operations Manager, Medical Records Manager & Head of MLS.
• Audit to include a review of medical record collection process, file notes and communications with third parties.
• Ensure that quality standards are observed through MLS.
• Provide assurance that all products are to an agreed standard and work is completed within agreed SLAs.
• Provide feedback and assist with training when needed to ensure improvements are made internally.
• Provide recommendations for improvement should the same be noted upon audit.
• Assist in the cultivation of relationships with MLS clients by ensuring quality of products.
• Support the Operations Manager to provide monthly data and results of quality audit.
• Ensure strict adherence to regulatory standards and internal policies across all departments of MLS.
• Identify potential risk or areas of non‑compliance and work with MLS management team, assist in taking corrective action.

The Ideal Candidate Will Have

• Be highly motivated, organised, and proactive.
• Have precise and high‑level attention to detail.
• Ability to work under pressure whilst maintaining high standards.
• Knowledge of audits and interpreting findings to improve/maintain practice.
• Excellent communication skills.
• Ability to work as a team member and remotely.
• Understanding of and ability to assist in delivery of excellent customer service.

Desirable Qualifications, Skills and Experience

• Experience of Proclaim or other software tools for example Adobe, Microsoft.
• Experience of reporting and data analysis tools (eg) Excel, Power BI.
• Medical records handling and knowledge of healthcare sector.

In Return We Can Offer

• 35 hours working week.
• Bonus scheme (subject to targets being met).
• 35 days holiday a year including bank holidays and Christmas closure, with an option to purchase up to 3 extra days’ holiday per year until your long‑service award of the 3 days after your 5th, 7th, and 9th full year of employment.
• Pension scheme with tax‑efficient salary sacrifice option.
• Life assurance policy.
• Medicash policy to cover some dental, optical, and other medical expenses.
• Enhanced company sick pay.
• Enhanced maternity, paternity, and IVF schemes.
• Flexible, agile working environment with a positive work‑life balance.
• Varied calendar of funded company social events.
• Monthly voucher awards.