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- Tasks: Manage expert witness reporting and support legal teams with excellent customer focus.
- Company: Join a leading Medical Law Services team in a supportive and inclusive environment.
- Benefits: Enjoy a competitive salary, 35 days holiday, and flexible working options.
- Why this job: Make a real impact while developing your career in a dynamic and innovative setting.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Great opportunities for career progression and a vibrant workplace culture.
The predicted salary is between 20000 - 25000 £ per year.
Location: Liverpool/Manchester/Hybrid (3 days a week in the office)
Salary: up to £25,000 DOE
To ensure excellent customer focus and management of expert witness reporting and delivery of instructions, reports and invoices to legal teams, meeting service level agreements.
In Return Fletcher's Can Offer:
- Competitive salary
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, with an option to purchase up to 3 extra days’ holiday per year
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events
- Monthly voucher awards
About Medical Law Services - MLS:
Our Medical Law Services (MLS) teams are at the forefront of delivering trusted, expert support to the personal injury and clinical negligence sector. We are committed to building lasting partnerships that help our clients navigate complex processes with confidence and ease. We strive to redefine industry standards, leveraging our expertise, integrity, and innovation to support and deliver real value to our clients by providing a service that drives financial and operational success.
Our workplace culture is inclusive, informal, and supportive, with a strong focus on colleague wellbeing and happiness. We are proud to offer some of the best hybrid and flexible working arrangements in the industry — because we understand that balance drives performance. We also value connection and collaboration. We create exciting opportunities for teams to come together and thrive. Whether you’re starting your career or aiming for leadership, you’ll find a clear path to progress and development here — from apprenticeships and professional qualifications to senior roles. We reward those who help build our success and live our values. Our benefits package is designed to grow with you, offering real opportunities to share in our long-term strength. Our base pay and bonus structure is built to recognise and reward high performance.
Medical Law Services is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We’re committed to providing a culture and environment where everyone can thrive. We understand and celebrate that no colleague is the same. We’re proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
Main Responsibilities For The Role:
- Maintenance of Expert Witness Database
- Be responsible for managing own caseload and achieving KPI’s.
- To provide continued support to the legal teams and medical experts.
- To highlight and identify medical experts who underperform to Leadership and assist in reaching resolution.
- To support medical experts in ensuring delivery of reporting in accurate timely manner.
- To chase reports that have fallen outside of agreed service level requirements.
- Handling emails, queries, invoices and disputes, escalating as necessary.
- Processing of invoices received and invoices raised.
The Ideal Candidate Will Have:
- Excellent communication skills, written and verbal
- Be highly motivated, organised and proactive
- Precise and high-level attention to detail
- Keenness to learn and develop
- Ability to multitask and prioritise
- Confidence in ability to provide support to medical experts and lawyers alike.
- Ability to monitor SLAs.
- Ability to communicate effectively with Senior Leadership, customers and Experts.
- Able to produce and manage data.
Desirable Qualification, Skills And Experience:
- Experience of proclaim or other software tools
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
Expert Relationship Administrator in Liverpool employer: Medical Law Services
Contact Detail:
Medical Law Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expert Relationship Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your skills align with the role of an Expert Relationship Administrator. We want to hear how you can manage caseloads and support legal teams effectively!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at Medical Law Services.
We think you need these skills to ace Expert Relationship Administrator in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Expert Relationship Administrator role. Highlight your communication skills and attention to detail, as these are key for the position. We want to see how your experience aligns with our values and the responsibilities outlined in the job description.
Showcase Your Motivation: Let us know why you're excited about this role! Share your passion for supporting legal teams and medical experts. A genuine interest in the field can really make your application stand out, so don’t hold back on expressing your enthusiasm.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate high-level attention to detail, so make sure there are no typos or errors in your submission!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the information you need about our company culture and benefits there!
How to prepare for a job interview at Medical Law Services
✨Know Your Stuff
Make sure you understand the role of an Expert Relationship Administrator inside out. Familiarise yourself with the responsibilities, especially around managing expert witness reporting and service level agreements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in past roles. Think about times when you’ve handled queries or disputes, and be ready to discuss how you managed those situations. This will demonstrate your ability to support both medical experts and legal teams.
✨Highlight Your Organisational Skills
Being organised is crucial for managing your own caseload and achieving KPIs. Bring up specific instances where you successfully multitasked or prioritised tasks under pressure. This will illustrate your proactive nature and attention to detail, which are essential for this job.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or opportunities for professional development. This shows that you’re not just interested in the job, but also in how you can grow within the company. Plus, it gives you a chance to assess if the workplace aligns with your values.
