At a Glance
- Tasks: Be the go-to person for medical experts and customers, ensuring smooth communication and service delivery.
- Company: Join a dynamic team at Medical Law Services in Liverpool with a hybrid work model.
- Benefits: Enjoy a competitive salary, 35 days holiday, and flexible working options.
- Other info: Great opportunities for personal growth and a fun social calendar await you!
- Why this job: Make a real difference by supporting medical experts and legal teams in a fast-paced environment.
- Qualifications: Strong communication skills and IT literacy are essential; multitasking is key!
The predicted salary is between 25000 - 25000 € per year.
Location: Liverpool/Hybrid
Salary: £25,000pa
Purpose Of Role
Act as the central point of contact between medical experts, customers and the wider business teams. The role delivers clear communication, effective coordination of expert services, and consistently high standards of service delivery, supporting timely, accurate, and professional outcomes.
In Return MLS Can Offer
- Competitive salary
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, with an option to purchase up to 3 extra days’ holiday per year
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events
- Monthly voucher awards
Main Responsibilities for the Role
- Act as the primary point of contact for assigned expert professionals, building effective and professional working relationships.
- Manage the onboarding of new experts and support the development of strong customer relationships.
- Communicate clearly, confidently, and professionally with internal and external stakeholders.
- Ensure adherence to departmental Service Level Agreements (SLAs).
- Identify and manage potential risks, including conflict checks, escalating issues where appropriate.
- Respond to queries, issues, invoices, and disputes promptly, resolving where possible and escalating when necessary.
- Maintain accurate and up-to-date documentation, reports, client records, and the Expert Witness Database.
- Monitor timelines and workflows to ensure expert services are delivered within agreed timescales, and chase reports that fall outside agreed service level requirements.
- Proactively flag risks, delays, or concerns to management at an early stage.
- Support medical experts to ensure the timely and accurate delivery of reports.
- Provide ongoing support to legal teams and medical experts.
- Be responsible for managing your own caseload and achieving KPIs.
- Support invoicing, reporting, and quality assurance checks, including processing invoices received and raised.
- Agile approach to work across different areas depending on demand.
The Ideal Candidate Will Have
- Excellent written and verbal communication skills, with the ability to engage confidently with medical experts, legal professionals, and senior stakeholders.
- High level of IT literacy, including experience using databases and reporting tools to monitor performance and service delivery.
- Highly motivated, organised, and proactive, with the ability to manage workload effectively and meet deadlines.
- Exceptional attention to detail, ensuring accuracy across reporting, data management, and invoicing processes.
- Strong willingness to learn, develop, and continuously improve performance.
- Proven ability to multitask and prioritise competing demands in a fast-paced environment.
- Skilled in managing and engaging with a variety of internal and external stakeholders at varying levels.
- Demonstrated ability to monitor and manage service level agreements (SLAs).
- Ability to produce, analyse, and manage data to support performance tracking and decision-making.
Desirable Qualification, Skills and Experience
- Experience of Proclaim or other software tools.
Case Handler – Expert Agency (MLS) employer: Medical Law Services
At Medical Law Services, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes 35 days of holiday, flexible working arrangements, and opportunities for professional growth. Our positive work culture fosters collaboration and engagement, with regular social events and a commitment to work-life balance, making Liverpool an ideal location for those seeking a rewarding career in the medical law sector.
StudySmarter Expert Advice🤫
We think this is how you could land Case Handler – Expert Agency (MLS)
✨Tip Number 1
Network like a pro! Reach out to people in the medical law field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us you’re not just interested in any job, but specifically in being a Case Handler with MLS. Tailor your answers to reflect our mission!
✨Tip Number 3
Practice your communication skills! As a Case Handler, you’ll need to engage confidently with various stakeholders. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Case Handler – Expert Agency (MLS)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Handler role. Highlight your communication skills and experience in managing relationships, as these are key for us at MLS.
Show Off Your IT Skills:Since we value high IT literacy, don’t forget to mention any experience you have with databases or reporting tools. This will show us that you can handle the tech side of things!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured communication, so make sure your points are easy to follow and relevant to the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Medical Law Services
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Case Handler in the Medical Law Services. Familiarise yourself with the key tasks like managing expert relationships and adhering to SLAs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication with various stakeholders, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved conflicts or managed expectations, as these will highlight your ability to engage confidently with medical experts and legal professionals.
✨Demonstrate Your Organisational Skills
Being organised is crucial for managing your own caseload and meeting deadlines. Bring up specific instances where you've successfully juggled multiple tasks or projects. You could even mention any tools or methods you use to stay on top of your workload, which will show that you're proactive and detail-oriented.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
