At a Glance
- Tasks: Be the friendly face for patients, scheduling appointments and ensuring a smooth experience.
- Company: Join a dedicated team at Medical Imaging Partnership, providing top-notch diagnostic imaging services.
- Benefits: Gain valuable healthcare experience while enjoying a supportive work environment.
- Other info: Dynamic role with opportunities for growth in a caring and professional setting.
- Why this job: Make a real difference in patients' lives by helping them navigate their healthcare journey.
- Qualifications: Strong communication skills and a flexible approach; healthcare experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
About Medical Imaging Partnership
Medical Imaging Partnership Ltd (MIP) provides high-quality diagnostic imaging services, including MRI, CT, X-ray, Ultrasound and DEXA scanning, across NHS and private sector settings throughout the South Coast. We are dedicated to delivering safe, efficient and patient-centred imaging services that meet both clinical and operational excellence standards.
Position Overview
This role is accountable for being the first point of contact for patients and service users providing an in-depth knowledge of outpatient and diagnostic scheduling procedures. In addition, this role will liaise closely with the referrer and MIP clinical & non-clinical teams to ensure patients receive timely and appropriate appointments according to their request and care pathway. Within the team, the role includes scheduling functions, general administrative support and telephone cover as well offsite reception cover.
Key Responsibilities
- Acting as the first point of contact for all patient enquiries to MIP.
- On receipt of all new referrals ensuring that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient and all associated appointments according to clinical urgency and length of wait in accordance with MIP Policies and Procedures, escalating any exceptions.
- Liaising with patients to ensure that a mutually convenient date and time is agreed, including urgent referrals.
- Ensuring that patients are appropriately reminded of their appointments.
- Ensuring that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Providing a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensuring that each patient is treated as an individual and their individual needs are met (i.e. appropriate support is in place for their appointment, such as interpreting support).
- Providing a welcoming and efficient reception service and to put patients at their ease as required.
- Ensuring that patients and visitors are well informed and that messages are communicated promptly.
- Liaising with the medical, nursing and health professional staff as required to ensure efficient use of all clinics.
- Responding to patient queries or concerns in an effective and professional manner, escalating where appropriate to Team Leader or Line Manager and helping if an issue needs further investigation.
- To have a clear and up to date knowledge of the rules and protocols of the service to ensure full and effective utilisation of clinical capacity.
- In conjunction with the Team, reviewing cancelled or patients on hold, ensuring appropriate action is taken.
- To understand the scheduling and admin procedures across all modalities and contracts.
- Ensuring that any telephone, e-mail, or written queries are responded to within the appropriate timeframe and escalated if necessary.
- Ensuring patient cancellations and changes are recorded appropriately on all relevant MIP and external systems.
- Ensuring that referrals which need manually uploading to MIP systems are added within the set timescales.
- Forwarding clinical reports and notifying critical findings to referrers, within the set timeframes.
This list is not exhaustive. All colleagues have responsibility for following Company policies and Health & Safety guidelines.
Skills
- Excellent Communication skills.
- Good IT skills.
- Flexible approach.
- Good organisation skills.
Experience
- Previous healthcare experience would be desirable.
- Previous experience of dealing with telephone customers, desirable.
Key Competencies
- Problem-solving, critical thinking.
- Time management.
- Adaptability, creativity.
Reporting Line
Referral Centre Team Leader.
Company Culture & Values
Our team is experienced in the provision of all aspects of a high-quality diagnostic scanning service. They are here to help patients every step of the way, making sure their scan is as comfortable and effective as possible.
Patient Services Coordinator in Weybridge employer: Medical Imaging Partnership
At Medical Imaging Partnership, we pride ourselves on being an excellent employer, offering a supportive and patient-focused work environment for our Patient Services Coordinators. Our team is dedicated to professional growth, with opportunities for training and development in the healthcare sector, all while working in a dynamic setting along the beautiful South Coast. We foster a culture of collaboration and respect, ensuring that every employee feels valued and empowered to make a difference in patients' lives.
Contact Details:
Medical Imaging Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator in Weybridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medical Imaging Partnership. Understand their services and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Coordinator, you'll be the first point of contact for patients. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed scheduling or administrative tasks in the past. This will demonstrate that you can keep things running efficiently at MIP.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the MIP team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Services Coordinator in Weybridge
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you genuinely care about providing excellent service and making a difference in patients' lives.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Patient Services Coordinator role. We love seeing how your background aligns with our mission at MIP!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can communicate effectively, just like we do with our patients!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medical Imaging Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Coordinator. Familiarise yourself with the scheduling procedures and patient interaction protocols mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves being the first point of contact for patients, it's crucial to highlight your excellent communication skills. Prepare examples from your past experiences where you've effectively handled patient queries or concerns, both over the phone and face-to-face. This will illustrate your ability to provide a courteous and efficient service.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss situations where you've had to think on your feet and solve problems quickly. The interviewers will be looking for your critical thinking and adaptability, especially when it comes to managing patient appointments and addressing any issues that arise. Share specific examples that showcase these skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle high-pressure situations, or what a typical day looks like for a Patient Services Coordinator. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
