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- Tasks: Be the friendly face for patients, managing appointments and ensuring smooth communication.
- Company: Join a dedicated team at Medical Imaging Partnership focused on patient care.
- Benefits: Enjoy free on-site parking and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication and IT skills; organisation and flexibility are key.
- Other info: Dynamic role with opportunities for growth in the healthcare sector.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Patient Services Coordinator
Join Medical Imaging Partnership as a Patient Services Coordinator and play a vital role in ensuring rapid access to our diagnostic and outpatient facilities.
Position Overview
In this role you will rotate between patient‑facing front‑of‑house duties and back‑office functions, delivering the highest quality patient care at every touchpoint.
Key Responsibilities
- Act as the first point of contact for all patient enquiries.
- Verify new referrals against departmental guidelines and initiate the vetting process.
- Schedule outpatient appointments based on clinical urgency, wait times and Prime policies, escalating exceptions as required.
- Communicate convenient appointment dates and times to patients, including urgent referrals.
- Remind patients of upcoming appointments and ensure they receive notifications or acknowledgements.
- Provide courteous, efficient reception both face‑to‑face and over the phone.
- Accommodate individual patient needs, including interpreting support where necessary.
- Deliver a welcoming reception experience and inform patients and visitors of relevant messages.
- Coordinate with medical, nursing and allied health staff to optimise clinic utilisation.
- Respond to patient queries professionally, escalating appropriately to the line manager and assisting where further investigation is required.
- Maintain up‑to‑date knowledge of service rules and protocols to utilise clinical capacity effectively.
- Review cancelled or “on hold” appointments with the team and enact appropriate actions.
- Understand scheduling and administrative procedures across all modalities and contracts.
- Respond to telephone, email or written queries within the required timeframe, escalating when necessary.
- Record patient cancellations, changes and manual uploads of referrals in Prime and external systems.
- Forward clinical reports and critical findings to referrers promptly.
Skills
- Excellent communication skills.
- Good IT proficiency.
- Flexible and adaptable approach.
- Strong organisational abilities.
Key Competencies
- Problem‑solving and critical thinking.
- Time management.
- Adaptability and creativity.
Reporting Line
Admin Team Leader
Company Culture & Values
Our team is experienced in delivering high‑quality diagnostic scanning services. We help patients every step of the way, ensuring a comfortable and effective scan experience.
Benefits
- Free on‑site car parking.
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Patient Services Co Ordinator employer: Medical Imaging Partnership
Contact Detail:
Medical Imaging Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Co Ordinator
✨Tip Number 1
Get to know the company! Research Medical Imaging Partnership and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Co Ordinator, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've had to think on your feet or adapt quickly. This will demonstrate your ability to handle the dynamic nature of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Medical Imaging Partnership. Don’t miss out!
We think you need these skills to ace Patient Services Co Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Services Co Ordinator role. Highlight your relevant experience in patient care and administration, and don’t forget to showcase those excellent communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about patient services and how your skills align with our values. Keep it friendly and professional – we want to get to know the real you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and adapt to changing situations, so don’t hold back on sharing your creative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Medical Imaging Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Co-ordinator role. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Communication Skills
As this role involves a lot of patient interaction, be prepared to demonstrate your excellent communication skills. Think of examples where you've effectively communicated with patients or colleagues, especially in challenging situations. This will highlight your ability to provide a courteous and efficient service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and critical thinking abilities. Practice responding to situations like handling a difficult patient or managing scheduling conflicts. This will show that you can think on your feet and adapt to various challenges.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
