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- Tasks: Deliver exceptional front of house service and support administrative processes.
- Company: The Horder Centre, a patient-focused healthcare provider.
- Benefits: Flexible working hours, supportive team environment, and opportunities for professional growth.
- Why this job: Be the welcoming face of healthcare and make a real difference in patients' lives.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a dynamic team committed to continuous improvement and high-quality care.
The predicted salary is between 30000 - 42000 £ per year.
This position is pivotal in delivering an exceptional front of house experience, with a strong emphasis on patient centred care and professional communication. The role supports and enhances reception and administrative processes, ensuring seamless, efficient service delivery. As the first point of contact, the role holder will provide a warm, courteous, and highly professional welcome to all patients, visitors, and staff. They will contribute to the daily operational excellence of the reception and associated administrative functions, consistently upholding the highest standards of service and confidentiality. The individual in this role will be proactive with strong interpersonal and organisational skills that align with and support the wider objectives of a high quality, patient focused healthcare environment.
Responsibilities
- To provide a meet and greet service to all customers
- To use the computerised booking system to make appointments
- To keep manual filings systems up to date
- To be responsible for producing accurate invoices for customers
- To deal with cash payments according to policy
- To provide an accurate typing and audiotyping service to support the production of medical reports
- To work to deadlines to ensure a swift turnaround of medical reports, letters and information to all patients
- To liaise with Medical Secretaries and Consultants on a regular basis
- To answer all telephone promptly and expedite all queries in a professional manner
- To ensure that all reception and administrative functions are carried out professionally, with commitment and in a consistently proactive manner
- To contribute to the efficiency of the overall service, maintain quality and ensure continuous improvement to the services being delivered
- To support the introduction and maintenance of new services
- To maintain a continued understanding of the work of Prime Health Diagnostics and Prime Health Fitness as a whole, and actively contribute your ideas for the improvement of service provision
- To report operational risks to service delivery in accordance with the Health and Safety Policies and Procedures in order to minimise risk and to share learning
- To be aware of CQC, clinical governance, Health and Safety and legal requirements framework to ensure that a safe, high quality service is consistently delivered.
This role is accountable to follow all company policies and adheres to professional standards.
Knowledge/Skills/Experience/Qualifications
- Previous experience in a Customer focused role
- Able to organise own time and workload, and cope with the last minute changes
- Demonstrates motivation, reliability and commitment to team working
- Flexible with working hours
- Excellent Communication skills
- Excellent computer literacy skills including word and excel
- Good written and verbal communication skills
- A "can do" attitude
- AMSPAR Medical Administration Qualification or equivalent
- Audio typing
Values
- You matter
- To strive for 100% patient and colleague satisfaction and function as part of a team
- To drive the business by working closely with the Leadership Team.
- Our Values are "Always with integrity" "There for you" "Never Letting Go"
- Holding honesty and its importance within a clinical business at the top of every agenda.
- To lead the operations through change instilling confidence in all stakeholders.
- To strive for best in market
Patient Services Co Ordinator - 3 days - The Horder Centre - Crowborough employer: Medical Imaging Partnership
Contact Detail:
Medical Imaging Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Co Ordinator - 3 days - The Horder Centre - Crowborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Horder Centre. Understand their values and how they prioritise patient care. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you handle last-minute changes, as these are key for the Patient Services Co-ordinator role.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Patient Services Co Ordinator - 3 days - The Horder Centre - Crowborough
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role focused on patient care.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that align with the responsibilities listed. This shows us that you understand what we're looking for and how you can contribute.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate a well-structured application that gets straight to the heart of your experience and skills.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Medical Imaging Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Coordinator. Familiarise yourself with the key tasks like managing appointments, handling cash payments, and liaising with medical staff. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role emphasises professional communication, prepare examples of how you've effectively communicated in previous customer-focused roles. Think about times when you’ve resolved conflicts or provided exceptional service, as these stories will highlight your interpersonal skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and workload, especially when faced with last-minute changes. You could share specific strategies or tools you use to stay organised, which will reassure the interviewers that you can handle the fast-paced environment of a healthcare setting.
✨Embrace the Values
Familiarise yourself with the company’s values such as integrity and patient satisfaction. During the interview, weave these values into your responses to show that you align with their mission. This will not only reflect your understanding of the company culture but also your commitment to contributing positively to the team.
