At a Glance
- Tasks: Be the friendly voice helping patients access vital diagnostic services.
- Company: Join a leading independent diagnostic imaging provider with a supportive team.
- Benefits: Enjoy competitive salary, private healthcare, 35 days leave, and career progression.
- Other info: Fast-paced environment with opportunities for learning and growth.
- Why this job: Make a real difference in patients' lives while developing your skills in healthcare.
- Qualifications: Excellent communication skills and a compassionate approach are essential.
The predicted salary is between 24199 - 29577 £ per year.
- Patient Services Coordinator / Call Handler
- Referral Centre Medical Imaging Partnership
- 12 Month Fixed-Term Contract Full Time Crawley
Be the friendly voice that helps patients access the care they need.
Every patient journey starts with a conversation.
As a Patient Services Coordinator, you'll be the first point of contact for patients accessing our diagnostic services, providing reassurance, answering questions and helping people book the appointments they need.
This is more than a call handling role.
You'll play an important part in delivering an exceptional patient experience, ensuring every patient feels supported from referral through to appointment.
If you enjoy helping people, thrive in a busy environment and take pride in delivering excellent customer service, we'd love to hear from you.
Why join us?
At Medical Imaging Partnership, we're passionate about delivering outstanding patient care-and that starts with our people.
Our Referral Centre is a friendly, supportive team where everyone works together to make a difference for patients every day.
You'll enjoy
- Being part of a welcoming and supportive team.
- Making a real difference to patients and their families.
- A varied role where no two days are the same.
- Opportunities to learn and develop within a growing healthcare organisation.
- Working in a fast-paced environment where your contribution is valued.
- Our benefits
We believe great people deserve great benefits, including
- Competitive salary
- Private healthcare
- Enhanced employer pension through salary sacrifice
- 35 days' annual leave (including bank holidays)
- Enhanced maternity and paternity leave
- Life assurance
- Employee Assistance Programme
- Learning and development opportunities
- Career progression within a growing national healthcare provider
The opportunity
You'll be the first point of contact for patients, referrers and healthcare professionals, ensuring every interaction is professional, compassionate and efficient.
Working as part of our busy Referral Centre team, you'll coordinate appointments, respond to enquiries and help ensure patients receive the right appointment at the right time.
You'll play a vital role in supporting both our NHS and private diagnostic services, helping patients navigate their healthcare journey with confidence.
- What you'll be doing
- Answer patient enquiries by telephone and email with professionalism and empathy.
- Schedule appointments across a range of diagnostic services.
- Review referrals and ensure they are processed accurately.
- Liaise with patients to find appointments that meet their individual needs.
- Work closely with clinical and operational teams to maximise appointment availability.
- Keep patient records accurate and up to date across multiple systems.
- Respond to patient queries and resolve issues wherever possible.
- Support the smooth running of patient pathways from referral through to diagnosis.
- Help deliver an outstanding patient experience every day.
- What success looks like
- Built confidence in managing patient enquiries independently.
- Developed excellent knowledge of our services and appointment processes.
- Built positive relationships with colleagues across the business.
- Contributed to delivering an efficient, caring and professional patient experience.
- Become a trusted member of our Referral Centre team.
About you
You're someone who enjoys helping people, communicating with confidence and staying organised in a busy environment.
You'll bring
Essential
- Excellent communication and customer service skills.
- A friendly, professional and compassionate approach.
- Strong organisational skills and attention to detail.
- Good IT skills and confidence using multiple systems.
- The ability to prioritise your workload and remain calm under pressure.
- A flexible and positive approach to teamwork.
- A high level of personal accountability.
- We'd particularly love to hear from you if you have
- Experience in a healthcare, GP practice, radiology or diagnostic environment.
- Previous call centre, contact centre or customer service experience.
- Experience scheduling appointments or coordinating patient pathways.
Why Medical Imaging Partnership?
We're one of the UK's leading independent diagnostic imaging providers, delivering MRI, CT, Ultrasound, X-ray and other diagnostic services across the UK.
Every day, thousands of patients rely on us for timely, high-quality diagnostic care. Our Referral Centre plays a vital role in making that happen.
If you're looking for a rewarding role where you can support patients, work with a great team and build your career in healthcare, we'd love to hear from you.
Patient Services Coordinator / Call Handler in Crawley employer: Medical Imaging Partnership
At Medical Imaging Partnership, we pride ourselves on being a leading independent healthcare provider that values innovation and leadership. As a Centre Manager at our Brighton Diagnostic Treatment Centre, you'll enjoy a supportive work culture that encourages autonomy and collaboration, alongside competitive benefits such as 35 days' annual leave and ongoing leadership development. Join us to make a meaningful impact in diagnostic healthcare while advancing your career in a dynamic and growing organisation.
Contact Details:
Medical Imaging Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinator / Call Handler in Crawley
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Medical Imaging Partnership.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Medical Imaging Partnership.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Medical Imaging Partnership, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Services Coordinator / Call Handler in Crawley
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Medical Imaging Partnership.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Medical Imaging Partnership.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Medical Imaging Partnership. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Medical Imaging Partnership. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Medical Imaging Partnership
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Medical Imaging Partnership’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
