At a Glance
- Tasks: Handle calls and manage PACS administration for smooth imaging workflows.
- Company: Join a leading diagnostic imaging service provider dedicated to patient care.
- Benefits: Gain valuable experience in healthcare, with potential for career growth.
- Other info: Dynamic role with opportunities to learn about radiology and imaging operations.
- Why this job: Be the first point of contact for patients and make a real difference in their experience.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Medical Imaging Partnership
Medical Imaging Partnership Ltd (MIP) provides high-quality diagnostic imaging services, including MRI, CT, X-ray, Ultrasound and DEXA scanning, across NHS and private sector settings throughout the South Coast. We are dedicated to delivering safe, efficient and patient-centred imaging services that meet both clinical and operational excellence standards.
Position Overview
This role is responsible for supporting the smooth day-to-day operation of MIP's imaging workflows, acting as a first point of contact for patients, referrers, and internal teams. The post combines call handling responsibilities and PACS administration duties, ensuring accurate management of imaging studies, timely handling of patient queries, and effective coordination between booking teams, radiographers, radiologists, and external partners. A key part of the role will involve supporting PACS workflows, including study management, troubleshooting image and worklist issues, and ensuring referrals and imaging data are correctly available for reporting and operational use. This role requires strong attention to detail, good communication skills, and the ability to work across both patient-facing and technical administrative processes.
Key Responsibilities
- Call Handling
- Act as the first point of contact for patient and referrer enquiries via phone and email
- Book, amend, and cancel patient appointments across multiple diagnostic modalities
- Ensure referrals are processed in line with vetting and scheduling procedures
- Manage urgent referrals and elevate exceptions where required
- Send appointment confirmations, reminders, and follow-up communications
- Record cancellations, DNAs, and appointment changes accurately across relevant systems
- Support reception cover and general administrative tasks where needed
- Ensure high standards of patient service and professional communication at all times
- PACS Administration
- Support day-to-day PACS administration within Intelerad
- Monitor imaging worklists and ensure studies are correctly available for reporting
- Investigate and resolve missing images, attachment issues, and workflow exceptions
- Liaise with radiographers, reporting teams, hospitals, and external partners regarding study access and image availability
- Assist with importing, routing, and validating imaging studies and associated documentation
- Escalate PACS issues to internal IT teams or external suppliers where required
- Maintain accurate records of incidents, issues, and resolutions
- Support service improvements across imaging workflows and operational processes
Skills & Experience
- Strong communication and telephone handling skills
- Good IT and system administration skills
- Strong organisational skills and attention to detail
- Ability to manage competing priorities in a busy operational environment
- Problem-solving mindset with a proactive approach
Desirable
- Previous call handling experience
- Understanding of radiology workflows and imaging operations
Call Handler / PACS Administrator - 6 month FTC in Crawley employer: Medical Imaging Partnership
Medical Imaging Partnership Ltd (MIP) is an exceptional employer, offering a supportive work environment that prioritises patient care and operational excellence. Located along the picturesque South Coast, MIP fosters a culture of collaboration and continuous improvement, providing employees with ample opportunities for professional growth and development in the healthcare sector. With a commitment to high-quality diagnostic imaging services, MIP ensures that its team members are equipped with the skills and resources needed to thrive in their roles while making a meaningful impact on patient outcomes.
Contact Details:
Medical Imaging Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler / PACS Administrator - 6 month FTC in Crawley
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Medical Imaging Partnership before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Medical Imaging Partnership. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Medical Imaging Partnership you’re ready to step in and make an immediate impact!
We think you need these skills to ace Call Handler / PACS Administrator - 6 month FTC in Crawley
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Call Handler / PACS Administrator - 6 month FTC at Medical Imaging Partnership, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Medical Imaging Partnership.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Medical Imaging Partnership. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Medical Imaging Partnership
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Medical Imaging Partnership.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
