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- Tasks: Deliver exceptional front of house service and support patient care with professionalism.
- Company: Join a leading healthcare provider focused on patient satisfaction and team collaboration.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing valuable skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a dynamic team committed to continuous improvement and high-quality healthcare.
The predicted salary is between 30000 - 42000 £ per year.
This position is pivotal in delivering an exceptional front of house experience, with a strong emphasis on patient centred care and professional communication. The role supports and enhances reception and administrative processes, ensuring seamless, efficient service delivery. As the first point of contact, the role holder will provide a warm, courteous, and highly professional welcome to all patients, visitors, and staff. They will contribute to the daily operational excellence of the reception and associated administrative functions, consistently upholding the highest standards of service and confidentiality. The individual in this role will be proactive with strong interpersonal and organisational skills that align with and support the wider objectives of a high quality, patient focused healthcare environment.
- To provide a meet and greet service to all customers
- To use the computerised booking system to make appointments
- To keep manual filing systems up to date
- To be responsible for producing accurate invoices for customers
- To deal with cash payments according to policy
- To provide an accurate typing and audiotyping service to support the production of medical reports
- To work to deadlines to ensure a swift turnaround of medical reports, letters and information to all patients
- To liaise with Medical Secretaries and Consultants on a regular basis
- To answer all telephone calls promptly and expedite all queries in a professional manner
- To ensure that all reception and administrative functions are carried out professionally, with commitment and in a consistently proactive manner
- To contribute to the efficiency of the overall service, maintain quality and ensure continuous improvement to the services being delivered
- To support the introduction and maintenance of new services
- To maintain a continued understanding of the work of Prime Health Diagnostics and Prime Health Fitness as a whole, and actively contribute your ideas for the improvement of service provision
- To report operational risks to service delivery in accordance with the Health and Safety Policies and Procedures in order to minimise risk and to share learning
- To be aware of CQC, clinical governance, Health and Safety and legal requirements framework to ensure that a safe, high quality service is consistently delivered.
This role is accountable to follow all company policies and adheres to professional standards.
Knowledge/Skills/Experience/Qualifications
- Previous experience in a Customer focused role
- Able to organise own time and workload, and cope with last minute changes
- Demonstrates motivation, reliability and commitment to team working
- Flexible with working hours
- Excellent Communication skills
- Excellent computer literacy skills including Word and Excel
- Good written and verbal communication skills
- A "can do" attitude
- AMSPAR Medical Administration Qualification or equivalent
Values
- You matter
- To strive for 100% patient and colleague satisfaction and function as part of a team
- To drive the business by working closely with the Leadership Team.
- Our Values are "Always with integrity", "There for you", "Never Letting Go"
- Holding honesty and its importance within a clinical business at the top of every agenda.
- To lead the operations through change instilling confidence in all stakeholders.
- To strive for best in market
Patient Services Co Ordinator - 3 days - The Horder Centre - Crowborou... employer: Medical Imaging Partnership Ltd
Contact Detail:
Medical Imaging Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Co Ordinator - 3 days - The Horder Centre - Crowborou...
✨Tip Number 1
Get to know the company! Research The Horder Centre and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing a warm and professional welcome, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive! During your interview, share examples of how you've gone above and beyond in previous roles. Highlight your organisational skills and how you’ve contributed to improving service delivery in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the digital side of things, which is key for this role.
We think you need these skills to ace Patient Services Co Ordinator - 3 days - The Horder Centre - Crowborou...
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role focused on patient care.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in customer service and any skills that align with the role. We love seeing how your background fits with our mission of providing exceptional patient care!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best written communication skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Medical Imaging Partnership Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Co-ordinator role. Familiarise yourself with the key responsibilities like managing appointments and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role emphasises professional communication, be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a scenario or respond to a query, so practice articulating your thoughts clearly and courteously.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities, so think of examples from your past experiences where you've successfully managed your time and workload. Be ready to discuss how you handle last-minute changes and ensure efficient service delivery.
✨Emphasise Your Team Spirit
This role is all about working as part of a team, so be sure to convey your collaborative nature. Share stories that illustrate your ability to work well with others, support your colleagues, and contribute to a positive workplace culture.
