At a Glance
- Tasks: Create inspiring journeys for supporters and enhance their experience with our charity.
- Company: Join Medical Detection Dogs, a charity training dogs to save lives.
- Benefits: Competitive salary, flexible working options, and the chance to make a real difference.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
- Why this job: Be part of a passionate team making a positive impact on health and wellbeing.
- Qualifications: Two years' experience in fundraising or customer engagement roles required.
The predicted salary is between 27500 - 29000 £ per year.
Supporter Experience Officer
Location
MDD Centre, Great Horwood, MK17 0NP (Primarily office-based, with opportunities for hybrid working subject to organisational needs)
Salary
Vacancy Type
37.5 hours (9am - 5pm), full time with some evening and weekend work as required. Requests for part-time hours can be considered.
Medical Detection Dogs trains dogs to save lives.
We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health conditions across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.
Fundraising is vital to our ability to train life-saving Medical Alert Assistance Dogs and further our Bio Detection research and we rely on the generosity of our donors and supporters.
Main Purpose And Scope
This newly created role will sit within our Individual Giving team whilst also working closely with the wider Fundraising and Communications team.
In an increasingly competitive funding landscape, it is essential that Medical Detection Dogs continues to provide our supporters with an excellent experience at every stage of their involvement.
The Supporter Experience Officer will be vital in helping us to create and deliver inspiring journeys for all our supporters, that will increase the value of their lifetime giving.
This is a fantastic opportunity for a proactive individual with excellent organisational skills to contribute to a growing and ambitious Fundraising Team.
Responsibilities of the Role
- Supporter Experience
- Work closely with the Fundraising Team and Communications Team to plan, develop and implement excellent supporter experience journeys for different audiences across the charity.
- Analyse our existing supporter journeys across key digital touchpoints, including email, website journeys, mailing list sign-ups and donation journeys, ensuring alignment and integration with relevant teams to deliver a completely seamless experience.
- Help co-ordinate incoming fundraising enquiries and fulfil or allocate them to the appropriate team members.
- Work collaboratively across the whole charity to ensure all our supporters receive an excellent experience at every touchpoint.
- Individual Giving
- Work closely with the Individual Giving Manager to support the development and documentation of the donor engagement processes.
- Provide direct responses to individual giving enquiries where appropriate, maintaining a high standard of communication and service.
- Ensure timely and personalised acknowledgements (thank you letters and certificates) are sent to donors.
- Support fulfilment and progress updates related to our regular giving programmes, such as Sponsor a Puppy and Name a Puppy.
- Communications & Digital Acquisition
- Alongside the Individual Giving Manager and Head of Communications & People Engagement, help convert a rapidly growing social media following into new donors.
- Work closely with the Head of Communications & People Engagement to support key and timely messaging on social media platforms.
- Support the creation and delivery of strategic communications such as our e-newsletters, impact reports, supporter emails and magazine.
- Coordinate a communications schedule across the Fundraising team, to support the Communications team with planned Fundraising content.
- Data, Reporting and Administration
- Develop and maintain appropriate segmentation of our data to provide bespoke supporter experiences for our donors.
- Monitor and collate performance data from Medical Detection Dogs' online platforms and CRM database.
- Report quarterly on a list of KPIs to help us improve supporter experience and provide insight to support our Fundraising strategy.
- Accurately record all supporter interactions and correspondence on the CRM database, in line with GDPR.
- Conduct regular data cleansing and updates on the CRM database to ensure supporter records are maintained accurately.
- Assist with other administrative tasks that support fundraising and communications activity.
Other tasks or ad hoc duties agreed with your line manager required to ensure the successful running of the charity.
Experience
Essential
- Minimum of two years' experience in a similar role or relevant experience.
- Experience supporting fundraising, marketing, supporter engagement or customer experience activities that have driven engagement and positive outcomes.
- Ability to interpret performance data and use insights to improve supporter engagement.
- Experience producing reports and analysing trends.
- Well-organised, good attention to detail and proactive.
- Excellent time management skills with the ability to prioritise multiple tasks to meet deadlines.
- Excellent communication skills; both verbally and written.
- A team player who is happy working independently and collaboratively.
- A high level of competency is required in MS Office packages such as Word, Excel, Power Point and Outlook.
Desirable
- An up-to-date knowledge of charity legislation and government initiatives relating to the charity sector and work to the Fundraising Regulator's Codes of Practice and General Data Protection Regulations.
- Prior experience of using CRM systems.
- An understanding of the legal obligations of Charity Law and regulation.
Supporter Experience Officer in Milton Keynes employer: Medical Detection Dogs Careers
Medical Detection Dogs is an exceptional employer, offering a unique opportunity to make a meaningful impact by training dogs that save lives. With a strong commitment to employee growth and a supportive work culture, staff enjoy flexible working arrangements and the chance to collaborate with passionate colleagues in the North East region. The role of Training and Partnership Instructor not only allows for professional development but also fosters a sense of community and purpose in delivering life-changing assistance to those in need.
Contact Details:
Medical Detection Dogs Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Officer in Milton Keynes
✨Get Involved Locally
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✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Medical Detection Dogs Careers.
✨Utilise Online Platforms
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We think you need these skills to ace Supporter Experience Officer in Milton Keynes
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Medical Detection Dogs Careers. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Experience Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Medical Detection Dogs Careers
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Medical Detection Dogs Careers. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
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Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
