At a Glance
- Tasks: Provide exceptional supporter care and manage communications with our valued supporters.
- Company: Join Medical Aid for Palestinians, a mission-driven organisation making a real difference.
- Benefits: Competitive salary, full-time hours, and the chance to impact lives positively.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a team that helps over one million Palestinians access improved healthcare.
- Qualifications: Experience in supporter care and strong communication skills are essential.
The predicted salary is between 28208 - 29286 £ per year.
Application Deadline: 2 March 2026
Department: Fundraising & Marketing
Employment Type: Fixed Term - Full Time
Location: London, UK
Compensation: £33,260 - £35,108 / year
Welcome to MAP.
About the Role
Contract Type: Fixed‑Term of 9 months. Full-time, 35 hours per week.
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer‑term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter care team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028. At the heart of our ambitions is a focus on building lasting, meaningful and positive relationships with our supporters. We are committed to demonstrating the importance and value of every supporter and ensuring that all supporters have positive and professional experiences whenever they contact MAP.
MAP is seeking an experienced Supporter Care and Database Assistant to join our Supporter Care team, working across Fundraising and other directorates in MAP to provide supporters who contact MAP with exceptional supporter care through enquiry handling, and income thanking and processing. Maximise long‑term support by ensuring every supporter feels valued at MAP. Support the Fundraising and Marketing Team with the maintenance of customer records and transactions using MAP's fundraising database: Microsoft Dynamics.
About You
You’ll bring proven experience as a supporter/customer care expert, with strong knowledge of supporter care best practice. You’ll enjoy talking to supporters regularly and be confident in managing communications, taking time to understand supporters and making sure they feel genuinely valued and appreciated. You’ll be highly organised, collaborative, and committed to MAP’s mission and values. You’ll also take pride in delivering excellent supporter care at the highest standards whilst ensuring donations and data are handled accurately, securely and in line with agreed policies and processes.
Recruitment Process
Interviews will take place on Microsoft Teams.
How to Apply
Please submit your CV before the deadline of 08:00am GMT on 2nd March 2026.
Equal Opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
Background Checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks.
Disclaimer
MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting.
Supporter Care and Database Assistant employer: Medical Aid for Palestinians
At Medical Aid for Palestinians (MAP), we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of Palestinians. Our London-based team fosters a collaborative and inclusive work culture, offering employees opportunities for professional growth while ensuring that every supporter feels valued and appreciated. With a commitment to excellence in supporter care and a clear mission to improve healthcare access, joining MAP means being part of a passionate community working towards a significant cause.
Contact Details:
Medical Aid for Palestinians Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Care and Database Assistant
✨Tip Number 1
Get to know MAP's mission and values inside out. When you understand what drives us, you can tailor your conversations during interviews to show how you align with our goals. This will help you stand out as a candidate who truly cares about the cause.
✨Tip Number 2
Practice your communication skills! Since the role involves talking to supporters regularly, being able to express yourself clearly and warmly is key. Try role-playing with a friend or family member to get comfortable with handling different types of supporter queries.
✨Tip Number 3
Showcase your organisational skills. In the interview, share examples of how you've managed multiple tasks or projects in the past. This will demonstrate that you can handle the demands of the Supporter Care and Database Assistant role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining our team at MAP.
We think you need these skills to ace Supporter Care and Database Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Supporter Care and Database Assistant role. Highlight any relevant experience in supporter care or customer service, and don’t forget to mention your familiarity with databases like Microsoft Dynamics!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for MAP's mission and how you can contribute to their goals. Be genuine and show us why you’re the perfect fit for the team.
Showcase Your Communication Skills:Since this role involves regular communication with supporters, make sure your application demonstrates your strong communication skills. Use clear and concise language, and don’t hesitate to share examples of how you've made supporters feel valued in the past.
Apply Early!:Don’t wait until the last minute to submit your application. We recommend applying as soon as possible through our website to ensure your application gets the attention it deserves. Plus, it shows us you're proactive!
How to prepare for a job interview at Medical Aid for Palestinians
✨Know Your Supporter Care Basics
Before the interview, brush up on your knowledge of supporter care best practices. Understand what makes a great supporter experience and be ready to share examples from your past roles where you’ve gone above and beyond for supporters.
✨Familiarise Yourself with Microsoft Dynamics
Since the role involves using MAP's fundraising database, it’s crucial to have a good grasp of Microsoft Dynamics. If you haven’t used it before, consider watching some tutorials or reading up on its features to show you’re proactive and tech-savvy.
✨Show Your Passion for MAP's Mission
During the interview, express your enthusiasm for MAP’s mission and values. Share why you’re passionate about supporting Palestinians and how you can contribute to building lasting relationships with supporters. This will demonstrate your commitment to the cause.
✨Prepare for Common Interview Questions
Think about common interview questions related to customer care and data management. Prepare specific examples that highlight your organisational skills and ability to handle enquiries effectively. Practising these responses will help you feel more confident during the interview.
