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- Tasks: Lead multi-channel fundraising campaigns and design supporter journeys for Islamic givers.
- Company: Join MAP, a dedicated organisation improving health and dignity for Palestinians.
- Benefits: Make a real impact while developing your career in a meaningful role.
- Other info: Exciting opportunity to enhance supporter experience and grow our retention programme.
- Why this job: Be part of a team that strengthens relationships and supports vital medical aid.
- Qualifications: Experience in direct marketing and a passion for fundraising appeals.
The predicted salary is between 30000 - 40000 £ per year.
About MAP
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon. We are now responding to the largest emergency in our history. Over the last two and a half years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and secure their rights to health and dignity. As part of our commitment to meeting the growing needs of the communities we serve, we’re expanding our team.
About the role
As Senior Supporter Retention Officer (Appeals and Islamic Giving), you will lead the development of supporter-led, multi-channel fundraising campaigns. You'll design bespoke supporter journeys for key audiences, including Islamic givers and mid-value supporters. You’ll play a pivotal role in strengthening relationships with both long-standing and new supporters of MAP, helping to grow income from existing audiences to fund vital medical aid. In collaboration with the Supporter Retention Manager, you will help shape the Individual Giving strategy, with a focus on cash appeals and our Islamic giving programme. You’ll also work closely with our Supporter Retention Officers, providing guidance and support while delivering impactful campaigns and supporter journeys. This is an important and exciting time to join MAP. As we grow our supporter retention programme, you’ll play a key role in enhancing supporter experience, developing our testing approach, and delivering high-performing campaigns.
About You
Are you an experienced Direct Marketing professional with a passion for insight-led supporter journeys and fundraising appeals? We’re looking for a Senior Supporter Retention Officer (Appeals and Islamic Giving) to develop our high-performing retention programme. In this role, you’ll create stand-out supporter experiences and build an audience-led direct marketing programme, with a specific focus on Islamic Giving and Cash Appeals. If you’re ready for a career defining role where your work can make a real difference to the lives of Palestinians, we’d love to hear from you.
RECRUITMENT PROCESS
Interviews will take place on Microsoft Teams from Wednesday 3rd June – Tuesday 9th June.
How to Apply
Please submit your CV and Cover Letter via our career page before the deadline of 11:59pm GMT on Monday 25th May 2026.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks.
About Medical Aid for Palestinians
Medical Aid for Palestinians (MAP) works in partnership with Palestinian communities to uphold their rights to health and dignity. We do this by developing effective, sustainable and locally-led healthcare services, providing medical aid during emergencies, and campaigning to break down the barriers to Palestinian health and healthcare today and for the future. MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
Senior Supporter Retention Officer - Appeals and Islamic Giving in London employer: Medical Aid for Palestinians
Contact Detail:
Medical Aid for Palestinians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Supporter Retention Officer - Appeals and Islamic Giving in London
✨Tip Number 1
Get to know MAP and its mission inside out! When you understand the core values and goals of the organisation, you can tailor your conversations during interviews to show how your skills align with their needs. Plus, it’ll help you ask insightful questions that demonstrate your genuine interest.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in candidates. This can give you an edge in interviews and help you build connections that might come in handy later.
✨Tip Number 3
Prepare for those interviews by practising common questions related to supporter retention and fundraising. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining MAP and making a difference in the lives of Palestinians.
We think you need these skills to ace Senior Supporter Retention Officer - Appeals and Islamic Giving in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Supporter Retention Officer. Highlight your experience in direct marketing and fundraising, especially any work related to Islamic giving or supporter journeys. We want to see how your skills align with what MAP is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about supporting Palestinian health and dignity. Share specific examples of your past successes in fundraising campaigns and how they relate to the role. We love a good story!
Show Your Insight-Driven Approach: In your application, emphasise your insight-led approach to supporter journeys. We’re keen to know how you’ve used data and insights to shape successful campaigns in the past. This will show us that you understand the importance of audience engagement!
Apply Through Our Website: Don’t forget to submit your application through our career page before the deadline! It’s the best way for us to receive your CV and cover letter. Plus, it ensures you’re following the application process correctly, which we really appreciate!
How to prepare for a job interview at Medical Aid for Palestinians
✨Know Your Stuff
Make sure you understand MAP's mission and the specific role of a Senior Supporter Retention Officer. Familiarise yourself with their current campaigns, especially around Islamic giving and cash appeals. This will show your genuine interest and help you connect your experience to their needs.
✨Craft Your Story
Prepare to share your past experiences in direct marketing and fundraising. Think about specific examples where you've successfully developed supporter journeys or campaigns. Tailor these stories to highlight how they align with MAP's goals and values.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about MAP's strategies for supporter retention and how they measure success. This not only shows your enthusiasm but also helps you gauge if the organisation is the right fit for you.
✨Show Your Passion
Demonstrate your commitment to the cause. Talk about why you care about Palestinian health and dignity, and how you envision contributing to MAP's mission. Your passion can set you apart from other candidates and resonate with the interviewers.