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- Tasks: Lead supporter operations and insights to enhance donor experience and drive fundraising success.
- Company: Join Medical Aid for Palestinians, a mission-driven organisation making a real impact.
- Benefits: Competitive salary, commitment to diversity, and a chance to make a difference.
- Why this job: Be part of a vital team helping over one million Palestinians access healthcare by 2028.
- Qualifications: Proven leadership skills and a passion for supporter engagement.
- Other info: Dynamic role with opportunities for professional growth in a supportive environment.
The predicted salary is between 55000 - 76000 £ per year.
Welcome to MAP.
About the role
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.
We are looking for a strategic and people‐focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience, while overseeing supporter operations, supplier management, data quality and insights. You will work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision‐making; and ensure operations are compliant and effective.
Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer's team.
About You
If you are an experienced leader with a passion for supporter experience and a commitment to MAP's mission and values, apply now. We will be reviewing applications as we receive them.
What is the role about?
This role leads the teams that look after our supporters behind the scenes and on the front line. You will make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.
What will you be responsible for?
- You will lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions.
- You won’t manage the CRM system itself, but you will work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.
How to Apply
Please submit your CV and Supporting Statement (no longer than 2 sides of A4) before the deadline of 9:00 am GMT on 16th February 2026. Interviews will take place: 1st stage on Microsoft Teams w/c 23rd February and 2nd stage in person w/c 2nd March 2026.
If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact recruitment at map-uk.org.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background checks
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks.
Disclaimer
MAP reserves the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. We would therefore advise interested applicants to apply as early as possible. Due to the high volume of applications, we receive, we are unable to respond to every application. If you have not heard from us within two weeks of the deadline, then you have not been successful in shortlisting.
Head of Supporter Operation and Insights in London employer: Medical Aid for Palestinians
Contact Detail:
Medical Aid for Palestinians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Supporter Operation and Insights in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to MAP. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing MAP inside out. Understand their mission and values, and think about how your experience aligns with their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your achievements and how they relate to the role of Head of Supporter Operation and Insights.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the MAP team.
We think you need these skills to ace Head of Supporter Operation and Insights in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Supporter Operation and Insights role. Highlight your leadership experience and any relevant insights you've gained in previous positions.
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you're passionate about MAP's mission and how your background makes you the perfect fit for this role. Keep it concise but impactful!
Showcase Your Data Skills: Since this role involves turning data into insights, be sure to mention any experience you have with data analysis or CRM systems. We want to see how you can leverage data to improve supporter experiences.
Apply Early!: Don’t wait until the last minute to submit your application. We review applications as they come in, so getting yours in early could give you an edge. Head over to our website and apply today!
How to prepare for a job interview at Medical Aid for Palestinians
✨Know Your Stuff
Before the interview, dive deep into MAP's mission and values. Understand their current challenges and how the Supporter Operations and Insights team fits into their goals. This will show your genuine interest and help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a strategic leader, be ready to discuss your past experiences in managing teams and improving supporter experiences. Prepare specific examples of how you've led initiatives that enhanced operations or data insights, as this role is all about people and processes.
✨Get Familiar with CRM Systems
Since the role involves working closely with a new CRM (MS Dynamics), brush up on your knowledge of CRM systems and how they can enhance supporter engagement. Be prepared to discuss how you would leverage data to drive fundraising decisions and improve supporter care.
✨Prepare Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the team's current projects, the implementation of the new CRM, and how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
