At a Glance
- Tasks: Lead Dynamics 365 CRM improvements and support for a dynamic non-profit organisation.
- Company: Join a forward-thinking non-profit focused on digital transformation.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Other info: Opportunity to grow in a supportive team and contribute to meaningful projects.
- Why this job: Make a real difference in the non-profit sector while enhancing your tech skills.
- Qualifications: Hands-on experience with Dynamics 365 and strong data management skills.
The predicted salary is between 57776 - 57776 € per year.
To act as MAP’s internal expert for Dynamics 365 CRM, ensuring the system is reliable, fit for purpose, and continuously improved to meet organisational priorities. The ideal candidate will be a proficient, hands-on administrator with a focus on delivering incremental, high-impact improvements to the day-to-day operation of MAP Dynamics 365 CRM, managing the system's day-to-day administration, data quality, and functional enhancements, reducing reliance on third parties for routine fixes such as creating new fields, workflows, and reports, fixing issues, improving data quality, and embedding system changes, retaining knowledge in-house.
Key Responsibilities
- Dynamics 365 administration and support
- Act as the functional lead for Dynamics 365 CE, with a particular focus on Non-Profit Customer Insights, Sales Enterprise and Fundraising and Engagement modules.
- Perform hands-on functional configuration of Dynamics 365 components e.g. fields, views, forms, business rules, and build low-code Power Automate flows to support business processes.
- Act as the primary point of contact for system issues and user support, managing and resolving support requests efficiently.
- Conduct routine administrative tasks, such as managing user accounts, security roles, access permissions, and data sharing rules, to ensure a secure and organised environment.
- Maintain and update system documentation on configuration, customisations, and processes and procedures to facilitate knowledge transfer and ensure continuity.
- Troubleshoot and resolve system issues, escalating only when specialist vendor support is required.
Skills, Knowledge and Expertise
- Extensive hands-on expertise in Microsoft Dynamics 365 CE, including configuration, customisation, and administration.
- Skilled in Power Platform: Power Automate (low-code flows), model-driven Power Apps, and Dataverse.
- Strong knowledge of Dynamics 365 Customer Insights across data unification, segmentation, journeys, and analytics.
- Proven delivery experience with the Sales module (leads, opportunities, accounts, pipeline, forecasting).
- Ability to translate business requirements into effective Dynamics 365 solutions.
- Working understanding of SQL and SSIS, preferably in relation to Kingsway Soft-based integrations.
- Practical project experience: effort estimation, timeline tracking, and managing competing change requests.
- Strong data management skills, including imports, validation, quality checks, and de-duplication.
- Desirable understanding of fundraising and finance processes, including income reconciliation and Gift Aid.
- Working knowledge of GDPR, PCI, PECR, and data governance best practice.
- Experience coordinating external partners to meet internal standards and requirements.
- Clear, confident communicator able to explain technical concepts to varied audiences.
- Collaborative approach with cross-departmental experience (fundraising, operations, finance, IT).
- Able to balance BAU support with ongoing improvement projects.
- Experience in not-for-profit/public sector environments, ideally involving fundraising, membership, or donor management.
Dynamics365 Product Lead employer: Medical Aid for Palestinians
At MAP, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through continuous training opportunities and a supportive environment that encourages professional development, particularly for those passionate about making a difference in the non-profit sector. With competitive compensation and a focus on work-life balance, we ensure our team members feel valued and empowered to contribute meaningfully to our mission.
Contact Detail:
Medical Aid for Palestinians Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics365 Product Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their use of Dynamics 365 and think about how you can contribute. We recommend practising common interview questions and even doing mock interviews with friends to boost your confidence.
✨Tip Number 3
Showcase your skills through projects or case studies. If you’ve worked on Dynamics 365 before, create a portfolio that highlights your achievements and problem-solving abilities. We love seeing real examples of how you’ve made an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Dynamics365 Product Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dynamics365 Product Lead role. Highlight your hands-on experience with Dynamics 365, especially in areas like configuration and administration. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience can help us improve our Dynamics 365 CRM. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've tackled system issues or improved data quality. We love seeing how you’ve made a difference in previous roles, so let us know how you can do the same for us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Medical Aid for Palestinians
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the Customer Engagement and Fundraising modules. Be ready to discuss specific configurations you've worked on and how they improved operations. This shows you're not just familiar with the system but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled system issues in the past. Whether it's fixing data quality problems or creating new workflows, having concrete examples will demonstrate your hands-on experience and ability to manage support requests efficiently.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. You might be asked to describe how you would approach a specific problem or project, so being able to communicate clearly with non-technical stakeholders is key. Think about how you can make complex ideas accessible.
✨Understand the Non-Profit Landscape
Familiarise yourself with the unique challenges and processes within the non-profit sector, particularly around fundraising and donor management. Showing that you understand these nuances will set you apart and demonstrate your commitment to the organisation's mission.
