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- Tasks: Lead supporter operations and insights to enhance donor experience and drive fundraising success.
- Company: Join Medical Aid for Palestinians, a mission-driven organisation making a real difference.
- Benefits: Be part of a growing team with opportunities for professional development and impactful work.
- Why this job: Make a meaningful impact on healthcare access for over one million Palestinians by 2028.
- Qualifications: Experience in leadership roles within charity or customer-focused organisations is essential.
- Other info: Dynamic environment focused on improving operations and supporter engagement.
The predicted salary is between 36000 - 60000 £ per year.
Medical Aid for Palestinians (MAP) is responding to the largest emergency in our 40+ year history. Over the last two years, support for our cause has seen significant growth in income as tens of thousands of supporters have joined MAP, including individuals, trusts, foundations and corporates. Our challenge now is to retain this interest and ensure we sustain income as we respond to the ongoing emergency and the longer-term health of Palestinians over the coming years. With an ambition to be a £50m organisation by 2028, the supporter operations and insights team will play a vital role in enabling over one million Palestinians to access improved healthcare annually by 2028.
We are looking for a strategic and people-focused leader to head up our Supporter Operations and Insights team. A newly expanded team, this senior role will ensure our supporters receive an outstanding experience while overseeing supporter operations, supplier management, data quality and insights. You will work closely with Fundraising and Finance colleagues to ensure income is processed accurately; deliver insights that drive decision-making; and ensure operations are compliant and effective. Many of our systems and processes are on a journey to be made fit for purpose, including a new CRM (MS Dynamics) which is currently being implemented with the support of the Digital, Data and Technology team within the Chief Operating Officer's team.
If you are an experienced leader with a passion for supporter experience and a commitment to MAP's mission and values, apply now. We will be reviewing applications as we receive them.
What is the role about? This role leads the teams that look after our supporters behind the scenes and on the front line. You will make sure every supporter has a positive experience, that donations are handled accurately, and that we use data and insight to continuously improve how we work.
What will you be responsible for? You will lead supporter care, operations and the performance and insights teams, manage key suppliers, work closely with Finance on income reconciliation, and turn data into insight that shapes fundraising decisions. You won’t manage the CRM system itself, but you will work closely with the CRM Technical lead and Head of Data and Insights to ensure supporter needs are met as we continue to embed a new CRM.
Who is this role for? This role is ideal for an experienced leader or manager who has the potential to step up and is from a charity or customer-focused organisation. You will enjoy improving supporter experience, strengthening operations, and using insight to drive results - all while contributing to MAP's work dedicated to the health and dignity of Palestinians living under occupation and as refugees.
Head of Supporter Operation and Insights in City of Westminster employer: Medical Aid for Palestinians
Contact Detail:
Medical Aid for Palestinians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Supporter Operation and Insights in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to MAP or similar organisations. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing MAP's mission inside out. Show us how your experience aligns with our goals and how you can enhance supporter operations. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable talking about your skills and experiences. The more you rehearse, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re really interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Head of Supporter Operation and Insights in City of Westminster
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for MAP's mission shine through. We want to see how much you care about improving the lives of Palestinians and how that aligns with your professional experience.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in supporter operations and insights, and don’t forget to mention any relevant leadership roles. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Medical Aid for Palestinians
✨Know Your Mission
Before the interview, dive deep into Medical Aid for Palestinians' mission and values. Understand their current challenges and how your role as Head of Supporter Operations and Insights can directly impact their goals. This will show your genuine interest and alignment with their cause.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how it has positively influenced previous teams. Think of specific examples where you improved supporter experience or operational efficiency. This is your chance to demonstrate that you're not just a manager, but a strategic leader who can inspire and drive change.
✨Data-Driven Decision Making
Since the role involves turning data into insights, be ready to talk about your experience with data analysis and CRM systems. Share examples of how you've used data to inform decisions in past roles, especially in fundraising or supporter engagement contexts. This will highlight your analytical skills and understanding of the importance of data in operations.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. Inquire about the current challenges the Supporter Operations and Insights team faces or how they envision the new CRM enhancing supporter experience. This shows your proactive mindset and eagerness to contribute to their success.
