At a Glance
- Tasks: Lead innovative fundraising campaigns and create engaging supporter journeys.
- Company: Join Medical Aid for Palestinians, making a real difference in healthcare.
- Benefits: Be part of a mission-driven team with opportunities for personal growth.
- Other info: Dynamic role with a focus on building loyalty and sustainable income.
- Why this job: Make a tangible impact on the lives of Palestinians through your work.
- Qualifications: Experience in direct marketing and a passion for supporter engagement.
The predicted salary is between 30000 - 40000 € per year.
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon. We are now responding to the largest emergency in our history. Over the last two and a half years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and secure their rights to health and dignity. As part of our commitment to meeting the growing needs of the communities we serve, we’re expanding our team.
As Senior Supporter Retention Officer (Loyalty and Regular Giving), you will lead the development of supporter‑led, multi‑channel fundraising campaigns. You’ll design bespoke supporter journeys that build loyalty and develop regular giving campaigns, including upgrade, conversion and reactivation. You’ll play a pivotal role in strengthening relationships with both long‑standing and new supporters of MAP, helping to grow sustainable income from existing audiences to fund vital medical aid.
In collaboration with the Supporter Retention Manager, you will help shape the Individual Giving strategy, with a focus on regular giving and loyalty. You’ll also work closely with our Supporter Retention Officers, providing guidance and support while delivering impactful campaigns, supporter journeys and stewardship touchpoints. This is an important and exciting time to join MAP. As we grow our supporter retention programme, you’ll play a key role in enhancing supporter experience, developing our testing approach, and delivering high‑performing campaigns.
Are you an experienced Direct Marketing professional with a passion for insight‑led supporter journeys and fundraising appeals? We’re looking for a Senior Supporter Retention Officer (Loyalty and Regular Giving) to develop our high‑performing retention programme. In this role, you’ll create stand‑out supporter experiences and build an audience‑led direct marketing programme, with a specific focus on growing supporter loyalty and income from regular giving. If you’re ready for a career‑defining role where your work can make a real difference to the lives of Palestinians, we’d love to hear from you.
Equal opportunities
MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Background check
As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks. MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.
Senior Supporter Retention Officer – Loyalty and Regular Giving employer: Medical Aid for Palestinians (MAP)
Medical Aid for Palestinians (MAP) is an exceptional employer dedicated to making a meaningful impact on the lives of Palestinians through health and dignity initiatives. With a strong commitment to employee growth, MAP fosters a collaborative work culture that values diversity and inclusivity, offering opportunities for professional development in a dynamic environment. Joining MAP as a Senior Supporter Retention Officer means being part of a passionate team focused on innovative fundraising strategies that directly contribute to vital medical aid, making your work not just a job, but a chance to create real change.
Contact Detail:
Medical Aid for Palestinians (MAP) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Supporter Retention Officer – Loyalty and Regular Giving
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to MAP or similar organisations. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching MAP’s mission and recent campaigns. Show us you’re passionate about supporter retention and fundraising – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Supporter Retention Officer. We want to hear how you can create those bespoke supporter journeys that build loyalty.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at MAP.
We think you need these skills to ace Senior Supporter Retention Officer – Loyalty and Regular Giving
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting Palestinian communities shine through. We want to see how your values align with MAP's mission and how you can contribute to making a real difference.
Tailor Your Experience:Make sure to highlight your relevant experience in direct marketing and supporter retention. We’re looking for specific examples of campaigns you've led or contributed to that demonstrate your skills in building loyalty and regular giving.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team at MAP.
How to prepare for a job interview at Medical Aid for Palestinians (MAP)
✨Know Your Cause
Before the interview, dive deep into Medical Aid for Palestinians (MAP) and understand their mission. Familiarise yourself with their recent campaigns and the impact they have on Palestinian communities. This will not only show your passion but also help you connect your experience to their goals.
✨Showcase Your Fundraising Skills
Prepare specific examples of successful fundraising campaigns you've led or contributed to. Highlight your experience in developing supporter journeys and how you've used insights to drive engagement. Be ready to discuss metrics and outcomes to demonstrate your effectiveness.
✨Collaborative Spirit
Since this role involves working closely with the Supporter Retention Manager and other officers, be prepared to discuss your teamwork experiences. Share examples of how you've collaborated on projects, provided guidance, or supported colleagues in achieving common goals.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role and MAP's objectives. Inquire about their current strategies for supporter retention and how they measure success. This shows your genuine interest and helps you assess if the role aligns with your values.
