Senior Supporter Retention Officer – Appeals and Islamic Giving in London

Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. For more than 40 years, we have been delivering essential health and medical care to those most affected by conflict, displacement and occupation in the occupied Palestinian territory (oPt) and Lebanon. We are now responding to the largest emergency in our history. Over the last two and a half years, tens of thousands of new supporters have joined MAP. We work to raise Palestinian voices and secure their rights to health and dignity. As part of our commitment to meeting the growing needs of the communities we serve, we’re expanding our team.

As Senior Supporter Retention Officer (Appeals and Islamic Giving), you will lead the development of supporter‑led, multi‑channel fundraising campaigns. You'll design bespoke supporter journeys for key audiences, including Islamic givers and mid‑value supporters. You’ll play a pivotal role in strengthening relationships with both long‑standing and new supporters of MAP, helping to grow income from existing audiences to fund vital medical aid.

In collaboration with the Supporter Retention Manager, you will help shape the Individual Giving strategy, with a focus on cash appeals and our Islamic giving programme. You’ll also work closely with our Supporter Retention Officers, providing guidance and support while delivering impactful campaigns and supporter journeys.

This is an important and exciting time to join MAP. As we grow our supporter retention programme, you’ll play a key role in enhancing supporter experience, developing our testing approach, and delivering high‑performing campaigns.

Are you an experienced Direct Marketing professional with a passion for insight‑led supporter journeys and fundraising appeals? We’re looking for a Senior Supporter Retention Officer (Appeals and Islamic Giving) to develop our high‑performing retention programme. In this role, you’ll create stand‑out supporter experiences and build an audience‑led direct marketing programme, with a specific focus on Islamic Giving and Cash Appeals. If you’re ready for a career‑defining role where your work can make a real difference to the lives of Palestinians, we’d love to hear from you.

MAP aims to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an organisation MAP is committed to the welfare and protection of children and vulnerable adults. MAP will conduct appropriate background and references checks.

MAP has a zero tolerance policy with regard to Sexual Exploitation and Abuse by MAP’s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.