At a Glance
- Tasks: Support doctors by managing shifts and ensuring a smooth reporting experience.
- Company: Join the UK's largest telemedicine provider, Medica, based in Hastings.
- Benefits: Enjoy flexible working, enhanced holidays, and a commitment to your development.
- Other info: Dynamic team culture with a focus on inclusivity and work-life balance.
- Why this job: Be the vital link for doctors and make a real impact in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Salary: £26,227.50 p/a dependent on experience
Hours: Monday - Friday, 8:30am - 5pm
Hybrid working: 2 Days in the office per week after training
This is an exciting time to join the UK’s largest private healthcare teleradiology company based in Hastings, East Sussex, who are looking for a Reporter Relations Representative to join the team on a permanent basis. You will be responsible for up to 50 contracted Doctors (aka Reporters) at any one time, and will liaise with them about shift patterns, dropped shifts and working extra hours to ensure they have the best reporting experience. You’ll be the ‘go to’ person for your doctors, their “voice”, and will liaise with other departments across Medica to ensure there is as little down time in reporting as possible, maximising productivity and revenue for the business. This is a KPI driven role, and you’ll need to be comfortable working to targets and sometimes under pressure.
Who we are
Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today!
Requirements
- Customer service experience
- High level of accuracy and attention to detail
- Excellent written & verbal communication skills
- Ability to handle sensitive or confidential information competently
- Experience with stakeholder management within a business
- Excellent time management
- Experience managing your own workload and working independently
- Strong administration skills and IT literacy
- Evidence of working in a fast-paced environment
- Excellent problem-solving skills
Core benefits for you
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Reporter Relations Representative (6 Month FTC) in Hastings employer: Medica
Medica, the UK’s largest private healthcare teleradiology company based in Hastings, East Sussex, offers an exceptional work environment for a Reporter Relations Representative. With a strong commitment to employee growth, flexible hybrid working arrangements, and a culture that prioritises work-life balance, Medica ensures that its team members thrive both personally and professionally. Join a diverse workforce where your contributions are valued, and enjoy benefits such as enhanced holiday allowances, annual bonuses, and access to personal development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Reporter Relations Representative (6 Month FTC) in Hastings
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Medica.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Medica. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Reporter Relations Representative (6 Month FTC) in Hastings
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Medica.
How to prepare for a job interview at Medica
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Medica's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Medica offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
