At a Glance
- Tasks: Manage client relationships and ensure satisfaction with Medica's telemedicine services.
- Company: Join Medica, the UK's leading telemedicine provider supporting NHS trusts.
- Benefits: Enjoy flexible working, competitive salary, annual bonus, and professional development opportunities.
- Other info: Be part of a diverse team committed to work-life balance and continuous learning.
- Why this job: Make a real impact in healthcare while working from home and travelling to clients.
- Qualifications: Experience in client management and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: £30,000 to £40,000 p/a (dependent on experience) + annual bonus
Location: Home-based (UK) with flexible working and travel to client sites based in Scotland, North of England and Ireland
Hours: Monday to Friday, 8.30am to 5.00pm
Job role
In this exciting opportunity to join Medica, a leading UK telemedicine provider supporting NHS trusts with specialist reporting services, you will act as the named Medica contact for a defined portfolio of clients across Scotland and the North of England, owning day-to-day relationship management and helping clients get maximum value from our services. You’ll focus on client satisfaction, service excellence and service growth, leading activities such as new client implementation, service changes, incident escalation, service reviews and education. You’ll also become a subject matter expert (SME) – supporting clients to understand Medica processes and supporting colleagues by translating client contracts into clear, workable ways of delivering the service.
Key responsibilities
- Deliver outstanding customer service through clear, responsive communication and effective issue resolution, acting as the named contact for service queries, training requests and new service enquiries
- Coordinate and/or lead client service review meetings in partnership with Customer Support and Commercial colleagues and maintain an internal client action plan to drive continuous improvement
- Act as the first escalation point for internal teams on client-impacting activity, using data and insights to maintain a 360° view of client opportunities and risks
- Implement and maintain optimal technical solutions and workflows with clients, including pre‑sales design/tender input, mobilisation and change projects, and delivery of client training to ensure strong service utilisation
- Represent the client voice internally – collating feedback from multiple sources, turning it into actionable improvements, and spotting trends that should be shared across the business
- Support service growth through identifying up‑sell and cross‑sell opportunities, including specialist reporting services and service lines such as Teleradiology / MedPath+, and ensuring implementations are designed for growth
- Create and maintain project, training and education resources for clients and internal stakeholders, and actively participate in knowledge sharing across the team
Location and travel
This role is entirely home‑based or can be worked flexibly between home and Medica HQ (6th Floor, One Priory Square, Hastings, East Sussex, TN34 1EA). Where homeworking is agreed, you’ll still be required to attend meetings and training at the office when needed. National travel to client sites will be required as and when necessary to meet client needs (including occasional overnight stays and weekend travel). The role may also include attendance at exhibitions, conferences, training and meetings across the UK.
Who we are
Medica is the UK's leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 250 head office staff and continued growth, now is a great time to become part of our journey. We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work‑life balance and encourage everyone to be themselves at work.
Requirements
- Experience managing operational workstreams in a client‑facing management role, or managing client implementations / change with a client‑focused approach
- Ability to influence change and stakeholders to achieve project goals
- Ability to be both strategic and tactical when making decisions
- Ability to build consensus and relationships among peers and wider teams
- Excellent communication, interpersonal and organisational skills
- Experience working in or with IT stakeholders and systems
Desirable: data analysis experience; familiarity with CRM software and procurement processes; knowledge of network connectivity concepts (VPN, NAT, firewall changes); service management experience/understanding of ITIL; experience in radiology or a telemedicine environment.
Core benefits for you
- Flexible and hybrid working
- A company culture that promotes work‑life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
Learn more about Medica and the work we do: https://medica.co.uk/
Client Success & Relationship Manager (Scotland & Ireland) employer: Medica
Medica is an exceptional employer that prioritises work-life balance and employee well-being, offering flexible home-based working arrangements alongside opportunities for national travel. With a strong commitment to professional development and a culture that values inclusivity, employees can thrive in their roles while contributing to meaningful healthcare solutions across Scotland and Ireland. Join us to be part of a dynamic team dedicated to delivering outstanding telemedicine services and enhancing client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success & Relationship Manager (Scotland & Ireland)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching Medica's services and recent news. Show us that you're genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your communication skills! As a Client Success & Relationship Manager, you'll need to convey ideas clearly. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Client Success & Relationship Manager (Scotland & Ireland)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success & Relationship Manager role. Highlight your experience in client-facing roles and how you've successfully managed relationships in the past. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role is all about client engagement, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've resolved a client issue effectively. We love a good story!
Highlight Relevant Experience:Don’t forget to mention any experience you have with IT stakeholders or systems, as well as any data analysis skills. If you've worked in telemedicine or radiology before, make sure to shout about it! We’re looking for someone who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Medica
✨Know Your Clients
Before the interview, research Medica's client base and understand their needs. Familiarise yourself with the services offered, especially in telemedicine and reporting. This will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your Communication Skills
As a Client Success & Relationship Manager, communication is key. Prepare examples of how you've successfully resolved client issues or improved client satisfaction in previous roles. Be ready to discuss your approach to clear and responsive communication.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to tackle challenges in client management. Highlight your strategic and tactical decision-making skills, and be prepared to discuss how you would handle potential client escalations or service changes.
✨Be Ready to Discuss Data Insights
Since the role involves maintaining a 360° view of client opportunities and risks, brush up on your data analysis skills. Be prepared to talk about how you've used data to drive improvements or identify growth opportunities in past positions.
