At a Glance
- Tasks: Liaise with doctors to optimise reporting experiences and manage shift patterns.
- Company: Join the UK's largest private healthcare teleradiology company in Hastings.
- Benefits: Enjoy flexible hybrid working, annual bonuses, and enhanced holiday allowances.
- Other info: Inclusive culture with opportunities for personal development and social events.
- Why this job: Be the voice for doctors and make a real impact in healthcare.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26227 - 26227 £ per year.
Salary: £26,227.50 p/a dependent on experience
Hours: Monday - Friday, 8:30am - 5pm
Hybrid working 2 Days in the office per week after training
This is an exciting time to join the UK’s largest private healthcare teleradiology company based in Hastings, East Sussex, who are looking for a Reporter Relations Representative to join the team on a permanent basis.
You will be responsible for up to 50 contracted Doctors (aka Reporters) at any one time, and will liaise with them about shift patterns, dropped shifts and working extra hours and to ensure they have the best reporting experience. You’ll be the ‘go to’ person for your doctors, their “voice”, and will liaise with other departments across Medica to ensure there is as little down time in reporting as possible, maximising productivity and revenue for the business. This is a KPI driven role, and you’ll need to be comfortable working to targets and sometimes under pressure.
Who we are:
Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today!
Requirements:
- Customer service experience
- High level of accuracy and attention to detail
- Excellent written & verbal communication skills
- Ability to handle sensitive or confidential information competently
- Experience with stakeholder management within a business
- Excellent time management
- Experience managing your own workload and working independently
- Strong administration skills and IT literacy
- Evidence of working in a fast-paced environment
- Excellent problem-solving skills
Core benefits for you:
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Reporter Relations Specialist (Hybrid) – Doctor Liaison in St Leonards employer: Medica Group
Medica, the UK’s largest private healthcare teleradiology company based in Hastings, offers an exceptional work environment for a Reporter Relations Specialist. With a strong commitment to employee growth, flexible hybrid working arrangements, and a culture that prioritises work-life balance, Medica ensures that its team members thrive both personally and professionally. Join a diverse workforce where your contributions are valued, and enjoy benefits such as enhanced holiday allowances, annual bonuses, and access to personal development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Reporter Relations Specialist (Hybrid) – Doctor Liaison in St Leonards
✨Tip Number 1
Network like a pro! Reach out to current employees at Medica on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Reporter Relations Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and stakeholder management. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you’ve successfully handled challenges in a fast-paced environment. This will demonstrate that you can thrive under pressure, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Medica.
We think you need these skills to ace Reporter Relations Specialist (Hybrid) – Doctor Liaison in St Leonards
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reporter Relations Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves liaising with doctors and other departments, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in fast-paced environments. This will show us that you're ready to handle the pressures of the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Medica Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reporter Relations Specialist. Familiarise yourself with the key aspects of the job, such as liaising with doctors and managing shift patterns. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication skills, be prepared to demonstrate these during your interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated with stakeholders in previous roles.
✨Prepare for KPI Discussions
As this position is KPI driven, be ready to discuss how you've met targets in past jobs. Think of specific examples where you successfully managed your workload under pressure. This will show that you can thrive in a fast-paced environment and are comfortable working towards goals.
✨Emphasise Your Problem-Solving Abilities
In your interview, highlight your problem-solving skills by sharing instances where you've tackled challenges effectively. This could involve managing sensitive information or resolving conflicts. Demonstrating your ability to think on your feet will resonate well with the interviewers.
