At a Glance
- Tasks: Support doctors by managing shifts and ensuring a smooth reporting experience.
- Company: Join the UK's largest private healthcare teleradiology company, Medica.
- Benefits: Enjoy flexible working, enhanced holidays, and a commitment to your development.
- Other info: Dynamic team culture that celebrates diversity and promotes work-life balance.
- Why this job: Be the voice for doctors and make a real impact in healthcare.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26227 - 26227 £ per year.
Salary: £26,227.50 p/a dependent on experience
Hours: Monday - Friday, 8:30am - 5pm
Hybrid working: 2 Days in the office per week after training
This is an exciting time to join the UK’s largest private healthcare teleradiology company based in Hastings, East Sussex, who are looking for a Reporter Relations Representative to join the team on a permanent basis. You will be responsible for up to 50 contracted Doctors (aka Reporters) at any one time, and will liaise with them about shift patterns, dropped shifts and working extra hours to ensure they have the best reporting experience. You’ll be the ‘go to’ person for your doctors, their “voice”, and will liaise with other departments across Medica to ensure there is as little down time in reporting as possible, maximising productivity and revenue for the business. This is a KPI driven role, and you’ll need to be comfortable working to targets and sometimes under pressure.
Who we are: Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today!
Requirements:
- Customer service experience
- High level of accuracy and attention to detail
- Excellent written & verbal communication skills
- Ability to handle sensitive or confidential information competently
- Experience with stakeholder management within a business
- Excellent time management
- Experience managing your own workload and working independently
- Strong administration skills and IT literacy
- Evidence of working in a fast-paced environment
- Excellent problem‑solving skills
Core benefits for you:
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Reporter Relations Representative (6 Month FTC) in St Leonards employer: Medica Group
Medica, the UK’s largest private healthcare teleradiology company based in Hastings, offers an exceptional work environment for a Reporter Relations Representative. With a strong commitment to employee growth, flexible working arrangements, and a culture that values diversity and inclusion, Medica ensures that every team member can thrive both personally and professionally. Join us to be part of a dynamic team that prioritises work-life balance while making a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reporter Relations Representative (6 Month FTC) in St Leonards
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Medica. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and stakeholder management. We want you to shine, so think about how your experience aligns with the role of a Reporter Relations Representative.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples where you've handled tough situations or improved processes. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Reporter Relations Representative (6 Month FTC) in St Leonards
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reporter Relations Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves liaising with doctors and other departments, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us you're ready to handle the pressures of the job.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Medica Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reporter Relations Representative. Familiarise yourself with the key tasks like managing shift patterns and liaising with doctors. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily relies on customer service experience, prepare examples from your past where you've excelled in this area. Think about situations where you resolved issues or improved someone's experience, as this will highlight your ability to handle sensitive information and manage relationships effectively.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This is crucial for a KPI-driven position where you'll need to think on your feet and find solutions quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
