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- Tasks: Join our energetic team as a NightHawk Administrator, providing top-notch support to clients and radiologists.
- Company: Medica, the UK's largest teleradiology provider, serving over 50% of the NHS.
- Benefits: Enjoy flexible remote work, annual bonuses, and a culture that values work-life balance.
- Why this job: Make a real impact in healthcare while developing your skills in a fast-paced environment.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Inclusive workplace with opportunities for personal growth and social events.
The predicted salary is between 19126 - 19126 £ per year.
Salary: £19,126.67 Per year
28 hours per week
Shifts Available: 16:45pm - 00:45am and 00:30am - 08:30am
8 hours shifts; 8-week rolling rota, 4 on 4 off
Remote with work in office (Hastings, East Sussex) every 8/9 weeks
This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists. In this role you will be acting as Medica's primary point of contact as a part of the Service Delivery NightHawk team, working in a fast‐paced environment.
Nighthawk Call Operator key responsibilities:
- Communicating professionally and effectively with radiographers, reporters and referrers
- Monitoring notification systems and tools, taking action based upon observations
- Support the team leader in safeguarding reporting resource
- Participate in regular individual and team development meetings
- Work closely with the technical team to resolve reporting workflow issues
- Understand and take ownership of shift specific tasks and assist team members when needed
- To diffuse and when required, escape client complaints through appropriate channels
- Document all shift related information including summaries and breached exams
- Adhering to and maintaining knowledge of Medica accreditation standards
Who we are:
Medica is the UK's largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We celebrate difference and encourage everyone to be themselves at work. Join us today.
Requirements:
- Experience of working in an office environment
- Good knowledge of office-based systems
- Customer Service experience
- Strong written and verbal communication skills
- Strong administration skills and IT literacy
- Comfortable working in a fast‐paced office environment
- High level of accuracy and attention to detail
Core Benefits for you:
- Flexible and remote working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to mental health support
- Annual Bonus
- Pro‐rotas holiday entitlement
- Group Life Assurance
- Pension
- Social events
- Sick pay
We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns. More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
NightHawk Administrator (Call Operator) in Saint Leonards-on-Sea employer: Medica Group
Contact Detail:
Medica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NightHawk Administrator (Call Operator) in Saint Leonards-on-Sea
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Medica. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the NightHawk Administrator role, especially your customer service experience and communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Since you'll be working in a fast-paced environment, think of examples where you've successfully handled challenges or complaints in previous roles. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace NightHawk Administrator (Call Operator) in Saint Leonards-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the NightHawk Administrator role. Highlight your customer service experience and any relevant office work to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join Medica and how your background makes you a great candidate for the team. Keep it professional but let your personality come through!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. We want to see your strong written skills right from the start, so double-check for any typos or errors.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Medica Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the NightHawk Administrator role. Familiarise yourself with the key responsibilities like communicating with radiographers and monitoring notification systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled complaints or provided excellent support. This will demonstrate your ability to maintain professionalism under pressure.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment, it’s crucial to highlight your ability to work efficiently. Prepare to discuss how you manage your time and prioritise tasks, especially during busy periods. You might even want to practice answering situational questions that reflect this aspect of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.