Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our NightHawk team, providing top-notch service and support to clients and radiologists.
- Company: Medica, the UK's largest teleradiology provider, serving over 50% of the NHS.
- Benefits: Flexible working, enhanced holiday allowance, annual bonus, and a commitment to your development.
- Other info: Inclusive culture celebrating diversity with excellent career growth opportunities.
- Why this job: Be part of an energetic team making a real difference in healthcare.
- Qualifications: Office experience, customer service skills, and strong communication abilities required.
The predicted salary is between 20906 - 20906 £ per year.
Salary: £20,906.67
Shift Pattern 1: 4 on - 4 off, 7pm - 3am (28 Hours per week)
Shift Pattern 2: Thursday - Sunday, 8pm - 4am (28 Hours per week)
Shift Pattern 3: 4 on - 4 off, 10pm - 6am (28 Hours per week)
Job Role:
This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists. In this role you will be acting as Medica's primary point of contact as a part of the Service Delivery NightHawk team, working in a fast-paced environment.
Nighthawk Call Operator key responsibilities:
- Communicating professionally and effectively with radiographers, reporters and referrers
- Monitoring notification systems and tools, taking action based upon observations
- Support the team leader in safeguarding reporting resource
- Participate in regular individual and team development meetings
- Work closely with the technical team to resolve reporting workflow issues
- Understand and take ownership of shift specific tasks and assist team members when needed
- To diffuse and when required, diffuse client complaints through appropriate channels
- Document all shift related information including summaries and breached exams
- Adhering to and maintaining knowledge of Medica accreditation standards
Who we are:
Medica is the UK's largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We celebrate difference and encourage everyone to be themselves at work. Join us today.
Requirements:
- Experience of working in an office environment
- Good knowledge of office-based systems
- Customer Service experience
- Strong written and verbal communication skills
- Strong administration skills and IT literacy
- Comfortable working in a fast-paced office environment
- High level of accuracy and attention to detail
Core benefits for you:
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
NightHawk Administrator in Saint Leonards-on-Sea employer: Medica Group
Contact Detail:
Medica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NightHawk Administrator in Saint Leonards-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and communication skills. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your enthusiasm for the role! During interviews, express why you're excited about working in a fast-paced environment and how you can contribute to the team’s success at Medica.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the position. Plus, it keeps you on their radar!
We think you need these skills to ace NightHawk Administrator in Saint Leonards-on-Sea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NightHawk Administrator role. Highlight your relevant experience in customer service and administration, and show us how you can thrive in a fast-paced environment.
Show Off Your Communication Skills: Since you'll be the primary point of contact, it's crucial to demonstrate your strong written and verbal communication skills. Use clear and professional language in your application to reflect how you'd interact with clients and team members.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Medica Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the NightHawk Administrator role. Familiarise yourself with the key responsibilities, such as communicating effectively with radiographers and monitoring notification systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of client interaction, be prepared to discuss your customer service experience. Think of specific examples where you've successfully handled complaints or provided exceptional support. This will demonstrate your ability to diffuse situations and maintain professionalism under pressure.
✨Highlight Your Teamwork Abilities
The NightHawk team thrives on collaboration, so be ready to talk about your experience working in teams. Share instances where you've supported colleagues or contributed to team development meetings. This will show that you can work well in a fast-paced environment and are committed to team success.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, or how they handle workflow issues. This not only shows your interest in the role but also helps you determine if Medica is the right fit for you.