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- Tasks: Lead and support a dynamic NightHawk® team to enhance service delivery.
- Company: Join Medica, the UK's largest teleradiology provider, making a real impact in healthcare.
- Benefits: Enjoy flexible working, competitive salary, annual bonus, and enhanced holiday allowance.
- Other info: Opportunities for personal development and a vibrant company culture await you.
- Why this job: Be part of a growing team that values diversity and work-life balance.
- Qualifications: Team leadership experience and strong communication skills are essential.
The predicted salary is between 34000 - 34000 £ per year.
This is an exciting time to join the UK’s largest teleradiology company based in Hastings, East Sussex, who due to growth are looking for a team leader to join the busy NightHawk® service, the UK’s largest overnight teleradiology support function for the NHS. Working alongside the head of operations UK and acute operations manager, our NightHawk® team leader will be focused on leading, developing and supporting our NightHawk® administrators to continuously improve delivery of our acute service lines.
Key responsibilities
- Actively assessing team members skillsets and deliver coaching and support to the team to enhance their capabilities.
- Working by exception across the board to ensure maximum positive impact per action completed.
- Delivering regular team meetings and setting performance actions, creating a performance led team with focus to improve KPI’s.
- Completing monthly 1-2-1’s with your team and supporting wellbeing.
- To build a strong cohesive team that is autonomous, giving a greater flexibility upon absence to absorb work from within as opposed to build backlogs.
- Pro-actively monitoring live service, taking action and liaising with other teams as required to ensure our clients receive the highest quality of service in line with agreed KPIs and performance metrics.
- Managing performance, tracking progress against targets, and communicating these to the team.
- Responsible for the initial induction and continuous training of team members to maintain high standards.
- Responsible for the management, development, and adherence to processes and documentation, including their continual improvement.
- Responsible for the creation and distribution of service handovers to the relevant stakeholders across the business.
Who we are
Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today!
Requirements
- Ideally a minimum of a year of team leading experience
- Ability to motivate, inspire and influence a team
- Proficient in IT with good user knowledge of Microsoft systems and office suite
- Ability to learn new IT systems quickly
- Ability to coach and mentor new starters and existing team members
- Experience in forecasting and rota planning
- Excellent verbal and written communication skills
- Motivating team to achieve organisational goals
- Evidence of working within a fast-paced environment
Core benefits for you
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development
NightHawk Team Leader employer: Medica Group
Contact Detail:
Medica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NightHawk Team Leader
✨Tip Number 1
Network like a pro! Reach out to current employees at Medica on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the NightHawk Team Leader role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and performance management. Think about specific examples from your past that showcase your ability to motivate and develop a team. We want to see your passion for leading!
✨Tip Number 3
Showcase your IT skills! Since proficiency in Microsoft systems is key, be ready to discuss your experience with these tools. Maybe even bring up how you've used tech to improve team performance in previous roles.
✨Tip Number 4
Don’t forget to highlight your commitment to continuous learning and development. Share any relevant training or courses you've completed that align with the role. It shows you're proactive and ready to grow with us at Medica!
We think you need these skills to ace NightHawk Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NightHawk Team Leader role. Highlight your team leading experience and any relevant skills that match the job description. We want to see how you can motivate and inspire a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our NightHawk team and how your background makes you a perfect fit. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: Since excellent verbal and written communication skills are key for this role, make sure your application reflects that. Use clear language and structure your thoughts well. We appreciate clarity and professionalism in every application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Medica Group
✨Know Your Team Dynamics
Before the interview, take some time to understand what makes a great team leader in a fast-paced environment like NightHawk. Think about how you can motivate and inspire your team, and be ready to share specific examples of how you've done this in the past.
✨Showcase Your Coaching Skills
Since the role involves coaching and mentoring, prepare to discuss your approach to developing team members. Bring along examples of how you've successfully supported others in their growth and how you plan to implement similar strategies at NightHawk.
✨Familiarise Yourself with KPIs
Understanding key performance indicators is crucial for this role. Research common KPIs in teleradiology or similar fields, and be prepared to discuss how you would monitor and improve these metrics within your team.
✨Emphasise Communication Skills
As a team leader, effective communication is key. Be ready to demonstrate your verbal and written communication skills during the interview. You might even want to prepare a brief presentation on how you would conduct team meetings or 1-2-1s to show your proactive approach.