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- Tasks: Join our NightHawk team as a Call Operator, providing top-notch support in a fast-paced environment.
- Company: Medica is the UK's largest teleradiology provider, serving over 50% of the NHS.
- Benefits: Enjoy flexible remote work, mental health support, and a culture that values work-life balance.
- Other info: This is a 12-month fixed-term contract with opportunities for development and an annual bonus.
- Why this job: Be part of an inclusive team that celebrates diversity and encourages personal growth.
- Qualifications: Experience in an office setting, strong communication skills, and a knack for customer service are essential.
The predicted salary is between 20000 - 30000 £ per year.
This role is a 12 Month Fixed-Term Contract
Salary: £24,591.34
36 Hours Per Week.
Shift Pattern: Wednesday – Saturday, 10pm – 7am
Remote with work in office (Hastings, East Sussex)every 8/9 weeks
Job Role:
This is an exciting opportunity to join an energetic team focusing on top quality service and support for our clients and radiologists.
In this role you will be acting as Medica’s primary point of contact as a part of the Service Delivery NightHawk team, working in a fast-paced environment.
NightHawk Call Operator key responsibilities:
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Communicating professionally and effectively with radiographers, reporters and referrers
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Monitoring notification systems and tools, taking action based upon observations
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Support the team leader in safeguarding reporting resource
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Participate in regular individual and team development meetings
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Work closely with the technical team to resolve reporting workflow issues
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Understand and take ownership of shift specific tasks and assist team members when needed
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To diffuse and when required, escalate client complaints through appropriate channels
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Document all shift related information including summaries and breached exams
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Adhering to and maintaining knowledge of Medica accreditation standards
Who we are:
Medica is the UK’s largest teleradiology provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 170 Head Office staff and the company still focusing on growing, there has never been a better time to get involved.
We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce.
We celebrate difference and encourage everyone to be themselves at work. Join us today
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Experience of working in an office environment
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Good knowledge of office-based systems
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Customer Service experience
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Strong written and verbal communication skills
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Strong administration skills and IT literacy
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Comfortable working in a fast-paced office environment
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High level of accuracy and attention to detail
Core Benefits for you:
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Flexible and remote working
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️ A company culture that promotes work life balance
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Commitment from employers to continued learning and development
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Access to mental health support
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Annual Bonus
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Pro-rota holiday entitlement
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️ Group Life Assurance
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Pension
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Social events
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Sick pay
We request all applicants to complete a confidential equalities monitoring form. The data we collect will help us identify any recruitment trends and address any concerns.
More information about Medica and the work we do can be found here – https://medica.co.uk/
We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.
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NightHawk Administrator (Call Operator) - 12 Month FTC employer: Medica Group
Contact Detail:
Medica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NightHawk Administrator (Call Operator) - 12 Month FTC
✨Tip Number 1
Familiarise yourself with the teleradiology industry and Medica's services. Understanding their role in the NHS and how they operate will help you speak confidently about the company during any interviews.
✨Tip Number 2
Highlight your customer service experience in your conversations. Since this role involves communicating with radiographers and clients, showcasing your ability to handle inquiries and complaints effectively will set you apart.
✨Tip Number 3
Prepare for a fast-paced environment by practising your multitasking skills. You may need to monitor systems while communicating with team members, so demonstrating your ability to juggle tasks will be beneficial.
✨Tip Number 4
Engage with current employees or alumni from Medica on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace NightHawk Administrator (Call Operator) - 12 Month FTC
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the NightHawk Administrator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in customer service and administration. Emphasise your strong communication skills and any experience in fast-paced environments, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the NightHawk Administrator role.
How to prepare for a job interview at Medica Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a NightHawk Administrator. Familiarise yourself with the key tasks such as communicating with radiographers and monitoring notification systems, as this will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since this role involves interacting with clients and resolving complaints, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully managed difficult situations or provided exceptional support.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to provide examples that showcase your attention to detail. You might mention how you ensured precision in past administrative tasks or how you handled sensitive information.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, shift patterns, and the tools used in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.