At a Glance
- Tasks: Coordinate urgent care services and ensure timely delivery of radiology examinations.
- Company: Join Axon Diagnostics, part of the Medica Group, making a difference in healthcare.
- Benefits: Enjoy flexible working, enhanced holidays, and a commitment to your professional growth.
- Other info: Full training provided; dynamic role with opportunities for personal development.
- Why this job: Be a vital part of a team that directly impacts patient outcomes across the UK.
- Qualifications: Experience in service delivery or customer service; strong communication and IT skills.
The predicted salary is between 30000 - 40000 € per year.
Axon Diagnostics, part of the Medica Group, provides vital urgent and out-of-hours diagnostic services that support hospitals, clinicians and patients when timely care matters most. As an Urgent Care Service Delivery Coordinator, you will be a key part of our front-line operational team, helping to ensure urgent radiology examinations are delivered safely, accurately and within strict clinical timeframes. This fast-paced, purpose-driven role has no two shifts the same and requires you to act as the first point of contact for hospital clients and radiologists overnight, coordinating care that directly impacts patient outcomes across the UK.
What you’ll be doing:
- Acting as a primary point of contact for radiologists supporting the out-of-hours urgent care service
- Monitoring and responding to service delivery mailboxes, calls and messages to ensure timely resolution of queries and issues
- Coordinating and maintaining radiologist rotas, ensuring coverage, availability and reporting capacity
- Allocating urgent radiology examinations to the appropriate reporters within contractual turnaround times
- Maintaining accurate records and logging all communications within our systems
- Producing regular service reports, dashboards and handovers covering KPIs, SLAs, turnaround times and operational risks
- Working collaboratively with colleagues to maintain a high-quality, patient-centred service at all times
You’ll bring:
- Experience in a service delivery, healthcare operations, urgent care, customer service or coordination role
- Excellent communication skills and a professional telephone manner
- Strong attention to detail and high levels of data accuracy
- Confidence liaising with senior clinicians by phone
- Good IT skills, including Microsoft Word, Excel and Outlook
- A collaborative, empathetic and proactive approach, with the ability to maintain confidentiality
- Experience in healthcare, telemedicine, radiology or out-of-hours services is beneficial but not essential – full training will be provided
Core benefits for you:
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance plus bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
Urgent Care Service Delivery Coordinator in Hastings employer: Medica Group
Axon Diagnostics, part of the Medica Group, is an exceptional employer that prioritises employee well-being and professional growth. With a commitment to flexible working arrangements and a culture that values work-life balance, employees are empowered to thrive in a fast-paced environment while making a meaningful impact on patient care across the UK. The company offers extensive training opportunities, a supportive team atmosphere, and a range of benefits including enhanced holiday allowances and access to personal development events, making it an ideal place for those seeking a rewarding career in healthcare operations.
StudySmarter Expert Advice🤫
We think this is how you could land Urgent Care Service Delivery Coordinator in Hastings
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and urgent care sectors. Use LinkedIn to connect with professionals at Axon Diagnostics or similar companies. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Axon Diagnostics and understand their services. Be ready to discuss how your experience aligns with the role of Urgent Care Service Delivery Coordinator. Show them you’re passionate about patient outcomes!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your skills in service delivery and coordination. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that job!
We think you need these skills to ace Urgent Care Service Delivery Coordinator in Hastings
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Urgent Care Service Delivery Coordinator role. Highlight your relevant experience in service delivery or healthcare operations, and don’t forget to mention any specific skills that match the job description!
Show Off Your Communication Skills:Since this role involves liaising with radiologists and hospital clients, it’s crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect how you would interact in the role.
Be Detail-Oriented:Attention to detail is key in this position. Make sure your application is free from typos and errors, and consider including examples of how you've maintained accuracy in previous roles. This will show us you’re serious about quality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Medica Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Urgent Care Service Delivery Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as coordinating radiologist rotas and managing urgent examinations. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role involves liaising with hospital clients and radiologists, it's crucial to highlight your communication skills. Prepare examples of how you've effectively resolved queries or issues in previous roles. Practise articulating your thoughts clearly and professionally, as this will reflect your ability to handle the fast-paced environment.
✨Emphasise Attention to Detail
Given the importance of accuracy in this position, be ready to discuss how you ensure high levels of data accuracy in your work. Share specific instances where your attention to detail made a difference, whether it was in maintaining records or producing reports. This will show that you take pride in delivering quality service.
✨Demonstrate a Collaborative Mindset
This role requires working closely with colleagues to maintain a patient-centred service. Think of examples where you've successfully collaborated with others in a team setting. Highlight your empathetic approach and proactive attitude, as these qualities are essential for fostering a positive working environment.
