At a Glance
- Tasks: Coordinate doctor schedules and manage client communications in a dynamic telemedicine environment.
- Company: Join Medica, the UK's largest telemedicine provider, making a real impact in healthcare.
- Benefits: Enjoy flexible working, annual bonuses, enhanced holidays, and a supportive company culture.
- Other info: Opportunities for personal development and a vibrant workplace culture await you.
- Why this job: Be part of a growing team that values diversity and work-life balance.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Salary: £26,227.50
Plus, access to annual bonus
Hours: Monday to Friday, 8.30am to 5.00pm
Hybrid
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex. This role ensures workforce capacity and productivity meet client demands all year round.
Responsibilities include:
- Maintaining accurate Doctor schedules
- Managing credentials
- Handling leave requests and shift amendments
- Overseeing password resets
- Liaising with clients to set up system access for Doctors
It is primarily an admin and phone-based role requiring strong attention to detail.
Key responsibilities for a Reporter Scheduling Coordinator:
- Initiating and maintaining written & verbal communication to reporters to maximise productivity and engagement.
- Working towards and achieving both personal and team targets on a monthly/annual basis.
- Maintain the Customer Relationship Management (CRM) and Workforce management systems (WFM) ensuring high levels of data accuracy.
- Compliance with all internal and external regulatory requirements associated with the business.
- Managing all our doctor’s password requests and resets.
- Managing all our doctors’ credentials directly with clients.
- Contacting reporters to fill specific areas of our schedules that require resource.
- Managing further client demand by optimising our resource placement.
Requirements:
- Customer service experience
- Experience working within a call centre environment
- High level of accuracy and attention to detail
- Excellent written & verbal communication skills
- Excellent time management
- Experience managing your own workload and working independently
- Strong administration skills and IT literacy
- Evidence of working in a fast-paced environment
- Excellent problem-solving skills
Core benefits for you:
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Reporter Scheduling Coordinator (3M FTC) in Hastings employer: Medica Group
Medica, the UK’s largest private healthcare telemedicine company based in Hastings, offers an exceptional work environment for a Remote DevOps Engineer. With a strong commitment to employee growth and a culture that prioritises work-life balance, Medica provides flexible working arrangements and encourages continuous learning. Joining a dynamic team at this innovative company means contributing to meaningful projects that enhance patient outcomes while enjoying the unique advantages of working in a supportive and inclusive atmosphere.
