At a Glance
- Tasks: Coordinate doctor schedules and manage client communications in a dynamic telemedicine environment.
- Company: Join Medica, the UK's largest telemedicine provider, making a real impact in healthcare.
- Benefits: Enjoy flexible working, annual bonuses, enhanced holidays, and a supportive company culture.
- Other info: Opportunities for personal development and a vibrant workplace culture await you.
- Why this job: Be part of a growing team that values diversity and work-life balance.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26227 - 26227 £ per year.
Salary: £26,227.50
Plus, access to annual bonus
Hours: Monday to Friday, 8.30am to 5.00pm
Hybrid
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex. This role ensures workforce capacity and productivity meet client demands all year round.
Responsibilities include:
- Maintaining accurate Doctor schedules
- Managing credentials
- Handling leave requests and shift amendments
- Overseeing password resets
- Liaising with clients to set up system access for Doctors
It is primarily an admin and phone-based role requiring strong attention to detail.
Key responsibilities for a Reporter Scheduling Coordinator:
- Initiating and maintaining written & verbal communication to reporters to maximise productivity and engagement.
- Working towards and achieving both personal and team targets on a monthly/annual basis.
- Maintain the Customer Relationship Management (CRM) and Workforce management systems (WFM) ensuring high levels of data accuracy.
- Compliance with all internal and external regulatory requirements associated with the business.
- Managing all our doctor’s password requests and resets.
- Managing all our doctors’ credentials directly with clients.
- Contacting reporters to fill specific areas of our schedules that require resource.
- Managing further client demand by optimising our resource placement.
Requirements:
- Customer service experience
- Experience working within a call centre environment
- High level of accuracy and attention to detail
- Excellent written & verbal communication skills
- Excellent time management
- Experience managing your own workload and working independently
- Strong administration skills and IT literacy
- Evidence of working in a fast-paced environment
- Excellent problem-solving skills
Core benefits for you:
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Reporter Scheduling Coordinator (3M FTC) in Hastings employer: Medica Group
Medica, the UK’s largest private healthcare telemedicine company based in Hastings, offers an exceptional work environment for a Remote DevOps Engineer. With a strong commitment to employee growth and a culture that prioritises work-life balance, Medica provides flexible working arrangements and encourages continuous learning. Joining a dynamic team at this innovative company means contributing to meaningful projects that enhance patient outcomes while enjoying the unique advantages of working in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Reporter Scheduling Coordinator (3M FTC) in Hastings
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Medica Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Medica Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reporter Scheduling Coordinator (3M FTC) in Hastings
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Medica Group:Your cover letter is your chance to shine! Tell us why you want to work at Medica Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Medica Group!
How to prepare for a job interview at Medica Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
