At a Glance
- Tasks: Manage relationships with doctors, ensuring smooth reporting and maximising productivity.
- Company: Join Medica, the UK's largest telemedicine provider, based in Hastings.
- Benefits: Enjoy flexible hybrid working, annual bonuses, and enhanced holiday allowance.
- Other info: Inclusive culture with opportunities for personal development and career growth.
- Why this job: Be the voice for doctors and make a real impact in healthcare.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26227 - 26227 £ per year.
Salary: £26,227.50 p/a dependent on experience
Hours: Monday - Friday, 8:30am - 5pm
Hybrid working 2 Days in the office per week after training
This is an exciting time to join the UK’s largest private healthcare teleradiology company based in Hastings, East Sussex, who are looking for a Reporter Relations Representative to join the team on a permanent basis.
You will be responsible for up to 50 contracted Doctors (aka Reporters) at any one time, and will liaise with them about shift patterns, dropped shifts and working extra hours to ensure they have the best reporting experience. You’ll be the ‘go to’ person for your doctors, their “voice”, and will liaise with other departments across Medica to ensure there is as little down time in reporting as possible, maximising productivity and revenue for the business. This is a KPI driven role, and you’ll need to be comfortable working to targets and sometimes under pressure.
Who We Are
Medica is the UK’s largest telemedicine provider, who provide services to over 50% of the NHS with specialist reporting across the globe. With over 240 head office staff and the company still focusing on growing, there has never been a better time to get involved. We welcome people from all groups in the community to apply for jobs with Medica so that we maintain inclusive teams and a diverse workforce. We can consider varying work patterns and flexible arrangements in line with business requirements so you can maintain a work-life balance. We celebrate difference and encourage everyone to be themselves at work. Join us today!
Requirements
- Customer service experience
- High level of accuracy and attention to detail
- Excellent written & verbal communication skills
- Ability to handle sensitive or confidential information competently
- Experience with stakeholder management within a business
- Excellent time management
- Experience managing your own workload and working independently
- Strong administration skills and IT literacy
- Evidence of working in a fast-paced environment
- Excellent problem-solving skills
Core Benefits For You
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Reporter Relations Specialist – Hybrid, Bonus & Growth in Hastings employer: Medica Group
Medica, the UK’s largest private healthcare teleradiology company based in Hastings, offers a dynamic work environment that prioritises employee growth and well-being. With flexible hybrid working arrangements, a strong commitment to work-life balance, and a culture that celebrates diversity, Medica provides its employees with ample opportunities for professional development and a supportive atmosphere. Join us to be part of a team that values your contributions and fosters a rewarding career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reporter Relations Specialist – Hybrid, Bonus & Growth in Hastings
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your skills align with their mission, especially in customer service and stakeholder management.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with doctors, being clear and confident in your verbal and written communication is key. Role-play with a friend if you can!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Reporter Relations Specialist – Hybrid, Bonus & Growth in Hastings
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Reporter Relations Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves liaising with doctors and other departments, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Problem-Solving Abilities:This position requires strong problem-solving skills, so don’t forget to include examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and find solutions under pressure!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s a straightforward process, and we’re excited to see your application come through!
How to prepare for a job interview at Medica Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reporter Relations Specialist. Familiarise yourself with the key aspects of the job, such as managing contracted doctors and liaising with different departments. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service experience, prepare examples from your past work where you've successfully handled client interactions. Think about situations where you resolved issues or improved a process, as these will demonstrate your ability to manage relationships effectively.
✨Prepare for KPI Discussions
As this position is KPI driven, be ready to discuss how you've met targets in previous roles. Bring specific examples of how you managed your workload under pressure and achieved results. This will highlight your ability to thrive in a fast-paced environment, which is crucial for this job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
