At a Glance
- Tasks: Manage relationships with contracted doctors and ensure smooth reporting processes.
- Company: Join the UK's largest private healthcare teleradiology company in Hastings.
- Benefits: Enjoy flexible hybrid working, annual bonuses, and enhanced holiday allowance.
- Other info: Inclusive culture with opportunities for personal development and career growth.
- Why this job: Be the voice for doctors and make a real impact in healthcare.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 26227 - 26227 € per year.
Salary: £26,227.50 p/a dependent on experience
Hours: Monday - Friday, 8:30am - 5pm
Hybrid working 2 Days in the office per week after training
This is an exciting time to join the UK’s largest private healthcare teleradiology company based in Hastings, East Sussex, who are looking for a Reporter Relations Representative to join the team on a permanent basis. You will be responsible for up to 50 contracted Doctors (aka Reporters) at any one time, and will liaise with them about shift patterns, dropped shifts and working extra hours to ensure they have the best reporting experience. You’ll be the ‘go to’ person for your doctors, their “voice”, and will liaise with other departments across Medica to ensure there is as little down time in reporting as possible, maximising productivity and revenue for the business. This is a KPI driven role, and you’ll need to be comfortable working to targets and sometimes under pressure.
Requirements:
- Customer service experience
- High level of accuracy and attention to detail
- Excellent written & verbal communication skills
- Ability to handle sensitive or confidential information competently
- Experience with stakeholder management within a business
- Excellent time management
- Experience managing your own workload and working independently
- Strong administration skills and IT literacy
- Evidence of working in a fast-paced environment
- Excellent problem-solving skills
Core benefits for you:
- Flexible and hybrid working
- A company culture that promotes work life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns. More information about Medica and the work we do can be found here - https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Reporter Relations Representative (6 Month FTC) in Hastings employer: Medica Group
Medica, the UK’s largest private healthcare teleradiology company based in Hastings, offers an exceptional work environment that prioritises employee well-being and professional growth. With a strong commitment to work-life balance, flexible working arrangements, and a culture that celebrates diversity, Medica provides its employees with ample opportunities for development and a supportive atmosphere. Join us to be part of a dynamic team dedicated to making a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Reporter Relations Representative (6 Month FTC) in Hastings
✨Tip Number 1
Network like a pro! Reach out to current employees at Medica on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Reporter Relations Representative role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and stakeholder management. We recommend using the STAR method to structure your answers, showcasing your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Showcase your communication skills during the interview. Since this role involves liaising with doctors, demonstrate how you can convey information clearly and effectively. Maybe even share a relevant story from your past experience!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. And remember, applying through our website gives you a better chance of being noticed!
We think you need these skills to ace Reporter Relations Representative (6 Month FTC) in Hastings
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Reporter Relations Representative role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role involves liaising with doctors and other departments, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to showcase your ability to convey information effectively.
Highlight Your Problem-Solving Abilities:This position requires strong problem-solving skills, especially in a fast-paced environment. Share examples from your past experiences where you've successfully tackled challenges or improved processes. We love seeing how you think on your feet!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Medica Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reporter Relations Representative. Familiarise yourself with the key aspects of the job, such as managing shift patterns and liaising with doctors. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service experience, prepare examples from your past work where you've successfully handled client interactions. Highlight situations where you resolved issues or improved the customer experience, as this will show you're the right fit for the team.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in fast-paced environments. Think of specific instances where you had to think on your feet or manage multiple tasks under pressure. This will illustrate your ability to thrive in a KPI-driven role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company aligns with your values, especially regarding their commitment to inclusivity and work-life balance.
