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- Tasks: Lead and support a dynamic NightHawk® team to enhance service delivery.
- Company: Join Medica, the UK's largest telemedicine provider, in a growth phase.
- Benefits: Enjoy flexible working, annual bonuses, and a commitment to your development.
- Other info: Embrace a culture that values work-life balance and personal growth.
- Why this job: Make a real impact in healthcare while leading a passionate team.
- Qualifications: Team-leading experience and strong communication skills are essential.
The predicted salary is between 34000 - 34000 £ per year.
This is an exciting time to join the UK’s largest teleradiology company based in Hastings, East Sussex, which is experiencing growth and looking for a team leader to join the busy NightHawk® service, the UK’s largest overnight teleradiology support function for the NHS.
Working alongside the head of operations UK and acute operations manager, our NightHawk® team leader will lead, develop and support our NightHawk® administrators to continuously improve delivery of our acute service lines.
Key Responsibilities- Actively assess team members’ skillsets and deliver coaching and support to enhance their capabilities.
- Work by exception across the board to ensure maximum positive impact per action completed.
- Deliver regular team meetings and set performance actions, creating a performance-led team focused on improving KPI’s.
- Complete monthly 1-2-1s with your team and support wellbeing.
- Build a strong cohesive team that is autonomous, providing greater flexibility upon absence to absorb work rather than build backlogs.
- Pro-actively monitor live service, take action and liaise with other teams as required to ensure our clients receive the highest quality of service in line with agreed KPIs and performance metrics.
- Manage performance, track progress against targets, and communicate these to the team.
- Be responsible for the initial induction and continuous training of team members to maintain high standards.
- Manage, develop and adhere to processes and documentation, including their continual improvement.
- Create and distribute service handovers to the relevant stakeholders across the business.
- Ideally a minimum of a year of team-leading experience.
- Ability to motivate, inspire and influence a team.
- Proficient in IT with good user knowledge of Microsoft systems and office suite.
- Ability to learn new IT systems quickly.
- Ability to coach and mentor new starters and existing team members.
- Experience in forecasting and rota planning.
- Excellent verbal and written communication skills.
- Motivating team to achieve organisational goals.
- Evidence of working within a fast-paced environment.
- Flexible and hybrid working.
- A company culture that promotes work life balance.
- Commitment from employers to continued learning and development.
- Access to Employee Assistance Programme.
- Annual bonus.
- Enhanced holiday allowance + bank holidays.
- Group life assurance.
- Pension.
- Social events.
- Sick pay.
- Cycle to work scheme.
- Access to free and regular personal development & wellbeing events.
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
NightHawk Team Leader in Hastings employer: Medica Group
Contact Detail:
Medica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NightHawk Team Leader in Hastings
✨Tip Number 1
Get to know the company inside out! Research Medica and its NightHawk® service. Understanding their values and goals will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of the NightHawk® Team Leader role. Practise your answers, focusing on your leadership skills and how you've motivated teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Medica and contributing to our mission.
We think you need these skills to ace NightHawk Team Leader in Hastings
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the NightHawk Team Leader role. Highlight your team-leading experience and how you can motivate and inspire others, as this is key for us.
Showcase Your Skills: Don’t forget to mention your IT proficiency and any experience with Microsoft systems. We want to see how you can quickly adapt to new tech, so give us examples of your past successes!
Communicate Clearly: Since excellent verbal and written communication skills are a must, ensure your application is clear and concise. Use straightforward language and structure your thoughts well to make a great impression on us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Medica Group
✨Know Your Team Dynamics
Before the interview, think about how you would assess and develop a team. Be ready to discuss your approach to coaching and supporting team members, as this role is all about enhancing capabilities. Show them you understand the importance of building a cohesive team.
✨Demonstrate Your Leadership Style
Prepare examples of how you've motivated and inspired teams in the past. They’ll want to see that you can lead by example and create a performance-led environment. Think about specific situations where you’ve successfully managed performance and improved KPIs.
✨Familiarise Yourself with Their Systems
Since proficiency in IT and Microsoft systems is key, brush up on your skills before the interview. If you have experience with similar IT systems, be sure to mention it. This shows you’re ready to hit the ground running and can learn new systems quickly.
✨Show Your Commitment to Wellbeing
Given the emphasis on wellbeing and support in the job description, come prepared to discuss how you would conduct 1-2-1s and support your team's mental health. Share any relevant experiences or strategies you’ve used to maintain a positive work environment.