At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join the UK's largest private healthcare telemedicine company in Hastings.
- Benefits: Enjoy flexible working, annual bonuses, and a supportive work culture.
- Other info: Great opportunities for personal development and a diverse team environment.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Strong communication, problem-solving skills, and attention to detail required.
The predicted salary is between 26227 - 26227 € per year.
Salary: £26,227.50 p/a dependent on experience
Plus access to annual bonus
Hours: Monday to Friday, 8.30am to 5.00pm
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Customer Service Team due to organic growth. In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance, as well as proactively monitoring service delivery to ensure key metrics are consistently achieved. You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalating them as appropriate. Additionally, you will support the review and resolution of formal complaints and provide essential administrative support to the Customer Service Team.
Requirements:
- High emotional intelligence.
- Effective interpersonal communication and motivation skills.
- Good organisational and timekeeping skills.
- Strong problem-solving skills.
- High level of accuracy with data entry and administration.
Core benefits for you:
- Flexible and hybrid working
- A company culture that promotes work-life balance
- Commitment from employers to continued learning and development
- Access to Employee Assistance Programme
- Annual bonus
- Enhanced holiday allowance + bank holidays
- Group life assurance
- Pension
- Social events
- Sick pay
- Cycle to work scheme
- Access to free and regular personal development & wellbeing events
Customer Service Coordinator (6 Month FTC) in Hastings employer: Medica Group
Medica is an exceptional employer, offering a supportive and inclusive work culture that prioritises work-life balance and employee development. As the UK’s largest private healthcare telemedicine provider based in Hastings, East Sussex, we provide flexible working arrangements, a commitment to continuous learning, and a range of benefits including an annual bonus and enhanced holiday allowance. Join us to be part of a dynamic team dedicated to making a meaningful impact in healthcare while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (6 Month FTC) in Hastings
✨Tip Number 1
Network like a pro! Reach out to current employees at Medica on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Service Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Show off your emotional intelligence! During the interview, share examples of how you've handled difficult customer interactions in the past. This will demonstrate your ability to connect with clients and resolve issues.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Coordinator (6 Month FTC) in Hastings
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Service Coordinator. Highlight your experience in customer service, data entry, and any relevant problem-solving skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our needs. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your interpersonal skills. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Medica Group
✨Know Your Stuff
Before the interview, make sure you understand Medica's role in telemedicine and how they support NHS trusts. Familiarise yourself with their services, especially around customer service and reporting. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your emotional intelligence and problem-solving skills during the interview. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. This will demonstrate that you can handle the responsibilities of the Customer Service Coordinator role.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, how success is measured in the role, or what challenges the Customer Service Team is currently facing. This shows you're engaged and thinking critically about how you can contribute.
✨Be Yourself
Medica values diversity and inclusivity, so don’t be afraid to let your personality shine through. Be authentic in your responses and share your unique perspective. This will help you connect with the interviewers and show that you’d be a great fit for their company culture.
