At a Glance
- Tasks: Be the go-to person for clients, ensuring top-notch service and managing data tasks.
- Company: Join the UK's largest private healthcare telemedicine company in Hastings.
- Benefits: Enjoy flexible working, annual bonuses, enhanced holidays, and a supportive culture.
- Other info: We celebrate diversity and are committed to responding to every applicant.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic environment.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
The predicted salary is between 26227 - 26227 £ per year.
Salary: £26,227.50 p/a dependent on experience
Hours: Monday to Friday, 8.30am to 5.00pm
Plus access to annual bonus
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, which is expanding its Customer Service Team due to organic growth. In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance and proactively monitoring service delivery to ensure key metrics are consistently achieved. You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalating them as appropriate. Additionally, you will support the review and resolution of formal complaints and provide essential administrative support to the Customer Service Team.
Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey. We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.
Requirements:
- High emotional intelligence.
- Effective interpersonal communication and motivation skills.
- Good organisational and timekeeping skills.
- Strong problem‑solving skills.
- High level of accuracy with data entry and administration.
Core Benefits For You:
- Flexible and hybrid working.
- A company culture that promotes work life balance.
- Commitment from employers to continued learning and development.
- Access to Employee Assistance Programme.
- Annual bonus.
- Enhanced holiday allowance + bank holidays.
- Group life assurance.
- Pension.
- Social events.
- Sick pay.
- Cycle to work scheme.
- Access to free and regular personal development & wellbeing events.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Client Services & Data Coordination Specialist in Hastings employer: Medica Group
Join Medica, the UK’s largest private healthcare telemedicine company based in Hastings, where we prioritise a supportive work culture that values work-life balance and personal development. As a Client Services & Data Coordination Specialist, you will benefit from flexible working arrangements, enhanced holiday allowances, and a commitment to your growth through ongoing training and wellbeing events. With a diverse and inclusive team, we are dedicated to fostering an environment where every employee can thrive and contribute meaningfully to our mission of delivering exceptional healthcare services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services & Data Coordination Specialist in Hastings
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by researching the company inside out. Understand their values, mission, and recent developments. This will help you tailor your answers and show that you're genuinely interested in being part of their journey.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. Focus on showcasing your emotional intelligence and problem-solving skills, as these are key for the Client Services & Data Coordination Specialist role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services & Data Coordination Specialist in Hastings
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services & Data Coordination Specialist role. Highlight your relevant experience and skills, especially those related to customer service and data management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at StudySmarter. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully solved problems or improved processes. We’re looking for someone who can think on their feet and help us maintain our high standards of service.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Medica Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Services & Data Coordination Specialist. Familiarise yourself with the company’s services, especially in telemedicine and how they support NHS trusts. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your emotional intelligence and problem-solving skills during the interview. Prepare examples from your past experiences where you've effectively communicated with clients or resolved issues. This will demonstrate that you have the right interpersonal skills for the job.
✨Be Organised
Since this role involves managing data and producing reports, it’s crucial to show your organisational skills. Bring a notepad or digital device to jot down important points during the interview. This not only helps you stay organised but also shows that you’re proactive and detail-oriented.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or the specific challenges faced by the Customer Service Team. This shows that you’re engaged and genuinely interested in how you can contribute to their success.
