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For Companies At a Glance
- Tasks: Be the go-to person for clients, handling queries and ensuring top-notch service.
- Company: Join Medica, the UK's largest teleradiology provider, serving over 50% of the NHS.
- Benefits: Enjoy flexible working, enhanced holidays, and a culture that values work-life balance.
- Why this job: Make a real impact in healthcare while developing your skills in a supportive environment.
- Qualifications: Bring strong communication, problem-solving skills, and a knack for organisation.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 20400 - 28400 £ per year.
Customer Service Coordinator
Salary: £25,461.60 p/a dependent on experience
Plus access to annual bonus
Hours: Tuesday to Saturday, 8.30am to 5.00pm
Job role
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Customer Service Team due to organic growth.
In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance, as well as proactively monitoring service delivery to ensure key metrics are consistently achieved.
You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalating them as appropriate. Additionally, you will support the review and resolution of formal complaints and provide essential administrative support to the Customer Service Team.
Who we are
Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.
We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.
Requirements
- High emotional intelligence.
- Effective interpersonal communication and motivation skills.
- Good organisational and timekeeping skills.
- Strong problem-solving skills.
- High level of accuracy with data entry and administration.
Core benefits for you
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🕘 Flexible and hybrid working
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⚖️ A company culture that promotes work life balance
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🌱 Commitment from employers to continued learning and development
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🧠 Access to Employee Assistance Programme
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💸 Annual bonus
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🌍 Enhanced holiday allowance + bank holidays
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🕊️ Group life assurance
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👵 Pension
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🎉 Social events
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🤒 Sick pay
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🚲 Cycle to work scheme
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🌳 Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form. The data collected will help us identify recruitment trends and address any concerns.
More information about Medica and the work we do can be found here – https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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Customer Service Coordinator employer: Medica Group
Contact Detail:
Medica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially teleradiology. Understanding the specific challenges and needs of clients in this field will help you stand out during interviews.
✨Tip Number 2
Highlight your emotional intelligence and interpersonal skills in conversations. These are crucial for a Customer Service Coordinator role, so be ready to share examples of how you've effectively communicated and resolved issues in the past.
✨Tip Number 3
Prepare to discuss your organisational and timekeeping skills. Think of specific instances where you successfully managed multiple tasks or deadlines, as this will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Research Medica's services and values thoroughly. Being knowledgeable about the company will not only help you tailor your responses but also show your genuine interest in becoming part of their team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles, particularly in healthcare or complaint management. Use specific examples to demonstrate your problem-solving skills and ability to maintain professional relationships.
Showcase Soft Skills: Given the emphasis on emotional intelligence and interpersonal communication, make sure to include instances where you've successfully navigated challenging situations or improved client satisfaction through effective communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the administrative tasks involved in this role.
How to prepare for a job interview at Medica Group
✨Showcase Your Communication Skills
As a Customer Service Coordinator, effective communication is key. Be prepared to demonstrate your interpersonal skills during the interview by engaging in active listening and responding thoughtfully to questions.
✨Highlight Problem-Solving Experience
The role requires strong problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved issues or handled complaints, and be ready to discuss these during the interview.
✨Demonstrate Organisational Skills
With responsibilities like processing work requests and providing reports, showcasing your organisational skills is crucial. Prepare to talk about how you manage your time and prioritise tasks effectively.
✨Research Medica and Its Services
Understanding Medica's role in the healthcare sector will help you stand out. Familiarise yourself with their services and recent developments, so you can ask informed questions and show genuine interest in the company.
