Mediaworks is seeking a Customer Excellence Executive to deliver outstanding service and ensure every customer interaction is positive and efficient. Reporting to the Head of Customer Excellence, you will be the main contact for clients, resolving enquiries and building strong relationships across teams.
You will monitor KPIs, stay updated on products and policies, and support onboarding to ensure a smooth customer journey. A background in marketing and digital offerings is desirable.
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Customer Experience Lead: Service, Onboarding & Growth in Newcastle upon Tyne employer: MediaWorks
Join a vibrant team where your expertise as an Organic Search Director will not only be valued but will also drive significant business outcomes. Located near the Metro Centre in Gateshead, we offer a dynamic work culture that promotes collaboration, continuous learning, and personal development, alongside competitive benefits such as 25 days of annual leave, social events, and a focus on wellbeing. Here, you’ll have the opportunity to lead a talented group of SEO professionals, ensuring your impact is felt across the organisation while enjoying a supportive environment that encourages innovation and excellence.
