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- Tasks: Support a 5* customer experience and manage customer relations effectively.
- Company: Join Gleeson Homes, a passionate team dedicated to building homes and changing lives.
- Benefits: Enjoy 26 days holiday, bonuses, health insurance, and development opportunities.
- Why this job: Be an ambassador for customer service and make a real difference in people's lives.
- Qualifications: Strong communication skills and experience in customer service are essential.
- Other info: Dynamic entry-level role with great career growth potential.
The predicted salary is between 30000 - 42000 £ per year.
Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We’re looking for people who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action. You’ll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson’s high service standards.
Main Responsibilities
At Gleeson Homes, we’re genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we’re looking for an ambassador of the Gleeson Brand, who works passionately, collaboratively and respectfully.
As a Customer Relations Advisor, You Will:
- Demonstrably support the Gleeson homes continuous drive to deliver 5* customer service by championing the customer journey.
- Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectations.
- Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
- Administer and manage all regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance with the New Homes Quality Code/Consumer Code at all times.
- Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
Other Duties Required Within The Role Are:
- Answering inbound customer calls.
- Ensuring all enquiries are responded to in line with SLA’s, including the management of all voicemail messages and efficient management of the Customer Care email inbox.
The Ideal Candidate:
- Excellent customer relationship management skills within an online context as well as face-to-face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook).
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferable.
Benefits:
- Generous holiday entitlement of 26 days per annum + bank holidays.
- Discretionary Bonus Scheme.
- Holiday Buy Back Scheme.
- Company Pension Scheme.
- Private Medical Insurance Scheme.
- Healthshield membership.
- Life Assurance Scheme.
- Share Purchase Plan.
- Highstreet/Store Discounts.
- Development Opportunities.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Administrative and Support Services
Customer Relations Advisor in Leeds employer: Mediaweb Group
Contact Detail:
Mediaweb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, dive into Gleeson Homes' values and recent projects. This way, you can show off your knowledge and passion for delivering that 5* customer experience they’re after.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you’d handle customer complaints and showcase your excellent communication skills.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you’ve gone above and beyond for customers. This will help you demonstrate your commitment to customer satisfaction and your ability to work collaboratively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Customer Relations Advisor in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering a top-notch customer experience shine through. We want to see how you can be an ambassador for the Gleeson brand and how your values align with ours.
Be Detail-Oriented: Since the role requires a keen eye for detail, make sure your application is free from typos and errors. Highlight any relevant experience where you've successfully managed information or resolved issues, as this will show us you can handle the administrative tasks accurately.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Relations Advisor role. We love seeing candidates who take the extra step to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and genuinely interested in joining our team!
How to prepare for a job interview at Mediaweb Group
✨Know the Gleeson Brand
Before your interview, take some time to research Gleeson Homes and their commitment to customer service. Understand their values and how they strive for a 5* customer experience. This will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've delivered excellent customer service. Think about situations where you went above and beyond to resolve an issue or improve a customer's experience. This will demonstrate your ability to meet and exceed customer expectations, which is crucial for the role.
✨Be Detail-Oriented
Since the role requires a keen eye for detail, practice discussing how you manage administrative tasks accurately. You might want to mention any tools or methods you use to stay organised and ensure that all information is recorded correctly. This will highlight your suitability for the role and reassure them of your attention to detail.
✨Prepare for Common Scenarios
Think about potential customer complaints or issues that could arise in the context of new build homes. Prepare responses on how you would handle these situations effectively and efficiently. This will show that you can think on your feet and are ready to tackle challenges head-on, which is essential for a Customer Relations Advisor.
