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For Companies At a Glance
- Tasks: Support a 5* customer experience and manage customer relations efficiently.
- Company: Gleeson Homes builds homes and changes lives, investing in people and communities.
- Benefits: Enjoy 26 days holiday, bonuses, private medical insurance, and discounts.
- Why this job: Join a passionate team dedicated to exceptional customer service and community impact.
- Qualifications: Strong customer service skills, IT literacy, and experience in a customer-facing role required.
- Other info: Collaborate with various teams to ensure high service standards and customer satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5* Customer Experience in the region. We\’re looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action.
You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson\’s high service standards.
With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly right where you belong.
Main Responsibilities
At Gleeson Homes, we’re genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we are looking for an ambassador of the Gleeson Brand, who works passionately, collaboratively and respectfully.
As a Customer Relations Advisor, You Will
- Demonstratively support the Gleeson homes continuous drive to deliver 5* customer service by championing the customer journey
- Actively support the regional sales and build teams and the wider business to meet or exceed customer expectation
- Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You\’ll work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
Other Duties Required Within The Role Are
- Answering inbound customer calls
- Ensuring all enquiries are responded to in line with SLAs, including the management of all voicemail messages and efficient management of the Customer Care email inbox.
The Ideal Candidate
- Excellent customer relationship management skills within an online context as well as face to face setting.
- Excellent customer service communication skills, both written and verbal.
- IT literate especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook)
- Experience working within a customer service role.
- Strong collaborative, team working and interpersonal skills.
- A working understanding of the financial implications of the methods and sequences of build.
- Extensive product, NHQC and Customer Service experience is preferable.
Benefits
- Generous holiday entitlement of 26 days per annum + bank holidays
- Discretionary Bonus Scheme
- Holiday Buy Back Scheme
- Company Pension Scheme
- Private Medical Insurance Scheme
- Healthshield membership
- Life Assurance Scheme
- Share Purchase Plan
- Highstreet/Store Discounts
- Development Opportunities
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Customer Relations Advisor employer: Mediaweb Group
Contact Detail:
Mediaweb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Familiarise yourself with the Gleeson Homes brand and their commitment to customer service. Understanding their values and mission will help you align your responses during interviews, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully handled customer complaints or provided exceptional service. Being able to share specific instances will demonstrate your capability to meet the high standards expected in this role.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office applications. Since the role requires accurate administrative tasks, being proficient in these tools will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Network with current or former employees of Gleeson Homes if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills relevant to the role of a Customer Relations Advisor. Use specific examples that demonstrate your ability to deliver excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Gleeson Homes' commitment to a 5* customer experience. Mention how your values align with theirs and provide examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: In your application, emphasise your IT literacy, particularly with Microsoft Office packages, and your strong communication skills. These are crucial for the role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Relations Advisor position.
How to prepare for a job interview at Mediaweb Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns perfectly with the values of Gleeson Homes.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss how you manage administrative tasks accurately. Bring examples of how you've successfully handled documentation or complaint management in previous positions.
✨Highlight Team Collaboration Skills
Gleeson Homes values teamwork, so be ready to talk about your experience working collaboratively with others. Share instances where you worked with different departments to achieve a common goal, showcasing your interpersonal skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding customer complaints. Think of scenarios where you effectively resolved issues and how you ensured customer satisfaction, as this will demonstrate your capability to handle challenges in the role.
