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For Companies At a Glance
- Tasks: Support a 5* customer experience and manage customer complaints efficiently.
- Company: Gleeson Homes is dedicated to building homes and changing lives in the community.
- Benefits: Enjoy 26 days holiday, bonuses, private medical insurance, and development opportunities.
- Why this job: Join a passionate team focused on delivering exceptional customer service and making a real impact.
- Qualifications: Strong communication skills, IT literacy, and previous customer service experience required.
- Other info: Entry-level position with full-time hours and a collaborative work environment.
The predicted salary is between 28800 - 43200 £ per year.
Job Introduction
Gleeson Homes is recruiting for a Customer Relations Advisor responsible for delivering a 5* Customer Experience in the region. We need champions who strive to deliver the best customer experience first time, every time. The role requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information to enable the team to carry out the correct action. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service that meets both the customers and Gleeson’s high service standards.
As a Customer Relations Advisor, You Will
- Demonstrably support Gleeson Homes’s continuous drive to deliver 5* customer service by championing the customer journey.
- Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectations.
- Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
Other Duties Required Within The Role Are
- Answer inbound customer calls.
- Ensure all enquiries are responded to in line with SLAs, including the management of all voicemail messages and efficient management of the Customer Care email inbox.
Qualifications
- Excellent customer relationship management skills within an online context as well as face-to-face settings.
- Excellent written and verbal communication skills.
- IT literate, especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook).
- Experience working within a customer service role.
- Strong collaborative, team‑working and interpersonal skills.
- Understanding of the financial implications of build methods and sequences.
- Extensive product, NHQC and customer service experience is preferable.
Benefits
- Generous holiday entitlement of 26 days per annum plus bank holidays.
- Discretionary bonus scheme.
- Holiday buy‑back scheme.
- Company pension scheme.
- Private medical insurance scheme.
- HealthShield membership.
- Life assurance scheme.
- Share purchase plan.
- Highstreet/store discounts.
- Development opportunities.
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Customer Relations Advisor employer: Mediaweb Group
Contact Detail:
Mediaweb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Familiarise yourself with the Gleeson Homes brand and their commitment to customer service. Understanding their values and mission will help you align your responses during interviews, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully handled customer complaints or provided exceptional service. This will demonstrate your ability to manage customer relations effectively, which is crucial for this role.
✨Tip Number 3
Brush up on your IT skills, particularly with Microsoft Office applications. Being proficient in these tools will not only help you in administrative tasks but also show your readiness to handle the technical aspects of the job.
✨Tip Number 4
Network with current or former employees of Gleeson Homes if possible. They can provide insights into the company culture and expectations, giving you an edge in understanding what it takes to succeed as a Customer Relations Advisor.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Relations Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service roles. Emphasise your communication skills, attention to detail, and any specific achievements that demonstrate your ability to deliver excellent customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your understanding of the importance of delivering a 5* customer experience. Use specific examples from your past experiences to illustrate your skills and how they relate to the role at Gleeson Homes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Relations Advisor role.
How to prepare for a job interview at Mediaweb Group
✨Showcase Your Customer Service Skills
As a Customer Relations Advisor, your ability to deliver exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. This will demonstrate your commitment to the role and align with the company's focus on a 5* customer experience.
✨Familiarise Yourself with Gleeson Homes
Research Gleeson Homes and understand their values, mission, and the importance they place on customer satisfaction. Being knowledgeable about the company will not only impress your interviewers but also help you articulate how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle complaints. Think of specific scenarios where you had to manage difficult situations and be ready to discuss the steps you took to resolve them effectively.
✨Demonstrate Team Collaboration
Since the role involves working closely with various teams, highlight your teamwork skills. Share examples of how you've collaborated with others in previous roles to achieve common goals, showcasing your ability to work well within a team environment.
