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- Tasks: Deliver a 5* customer experience and support the team in providing top-notch service.
- Company: Join Gleeson Homes, a leader in customer satisfaction and quality service.
- Benefits: Enjoy 26 days holiday, bonuses, private medical insurance, and more perks.
- Why this job: Be a champion for customers and make a real difference in their journey.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Great opportunities for personal development and career growth await you.
The predicted salary is between 28800 - 43200 £ per year.
Gleeson Homes is recruiting for a Customer Relations Advisor responsible for delivering a 5* Customer Experience in the region. We need champions who strive to deliver the best customer experience first time, every time. The role requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information to enable the team to carry out the correct action. You will work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service that meets both the customers and Gleeson’s high service standards.
As a Customer Relations Advisor, You Will:
- Demonstrably support Gleeson Homes’s continuous drive to deliver 5* customer service by championing the customer journey.
- Actively support the regional sales and build teams and the wider business to meet, if not exceed, customer expectations.
- Be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
Other Duties Required Within The Role Are:
- Answer inbound customer calls.
- Ensure all enquiries are responded to in line with SLAs, including the management of all voicemail messages and efficient management of the Customer Care email inbox.
Qualifications:
- Excellent customer relationship management skills within an online context as well as face-to-face settings.
- Excellent written and verbal communication skills.
- IT literate, especially in relation to Microsoft packages (Word/Excel/PowerPoint/Outlook).
- Experience working within a customer service role.
- Strong collaborative, team‑working and interpersonal skills.
- Understanding of the financial implications of build methods and sequences.
- Extensive product, NHQC and customer service experience is preferable.
Benefits:
- Generous holiday entitlement of 26 days per annum plus bank holidays.
- Discretionary bonus scheme.
- Holiday buy‑back scheme.
- Company pension scheme.
- Private medical insurance scheme.
- HealthShield membership.
- Life assurance scheme.
- Share purchase plan.
- Highstreet/store discounts.
- Development opportunities.
Customer Relations Advisor in Billingham employer: Mediaweb Group
Contact Detail:
Mediaweb Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor in Billingham
✨Tip Number 1
Get to know the company inside out! Research Gleeson Homes and their customer service ethos. This will help you tailor your approach during interviews and show that you're genuinely interested in delivering that 5* experience.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls and emails, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in past roles. Gleeson values team players, so highlight your ability to work alongside sales and build teams to enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Relations Advisor in Billingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to deliver a top-notch experience for customers in the past. Use specific examples to really make your application stand out!
Be Detail-Oriented: Since the role requires a keen eye for detail, ensure your application is free from typos and errors. Double-check everything before you hit send! This shows us that you take pride in your work and can handle the administrative tasks that come with the job.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Relations Advisor role. Mention how your skills align with our mission to deliver a 5* customer experience. We love seeing candidates who are genuinely interested in what we do!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re serious about joining our team at Gleeson Homes!
How to prepare for a job interview at Mediaweb Group
✨Know Your Customer Service Inside Out
Before the interview, brush up on your customer service skills and experiences. Think of specific examples where you went above and beyond to deliver a great customer experience. Gleeson Homes is all about that 5* service, so be ready to share how you've championed customer journeys in the past.
✨Familiarise Yourself with Gleeson Homes
Do some homework on Gleeson Homes and their values. Understand their commitment to quality and customer satisfaction. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Show Off Your Team Spirit
As a Customer Relations Advisor, teamwork is key. Prepare to discuss how you've collaborated with others in previous roles. Highlight any experiences where you worked alongside different teams to achieve a common goal, as this will resonate well with the interviewers.
✨Be Ready for Role-Play Scenarios
Expect some role-play scenarios during the interview to assess your customer handling skills. Practice responding to common customer queries or complaints. This will help you demonstrate your problem-solving abilities and your knack for maintaining a calm and professional demeanour under pressure.
