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For Companies At a Glance
- Tasks: Help customers succeed with our innovative content data platform and provide top-notch support.
- Company: Join MedialakeAI, a leader in the content management industry revolutionising how organisations handle data.
- Benefits: Enjoy hybrid working, health insurance, paid time off, and free snacks in a vibrant office.
- Other info: Be part of a diverse team that values collaboration and personal growth.
- Why this job: Make a real impact by helping clients navigate complex content challenges with cutting-edge technology.
- Qualifications: Experience in customer success or sales, strong communication skills, and a passion for tech.
The predicted salary is between 30000 - 40000 £ per year.
A $100Bn+ content management industry is broken. Over 90% of the world's content data was created in the last two years. Content runs our lives and global commerce, and the tools that currently exist just aren't up to the task.
MedialakeAI is a content data platform enabling organisations to index every digital asset they own across complex siloed platforms. Its unique technology connects every platform and piece of content into a transparent, highly searchable database, uncovering deep-level data that improves productivity, boosts regulatory compliance, and acts as a platform to deploy cutting-edge automation and AI.
THE ROLE
As a customer success manager, you will work with customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. CSMs have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviours to the sales, marketing, and product teams.
RESPONSIBILITIES
- Onboard new customers
- Build relationships between customers and the support team
- Advise customers on how best to use the products or services provided
- Collaborate with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
- Sell and consult on technologically and scientifically advanced products
- Use technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products
- Identify and establish new business
- Give demonstrations, training, and presentations to help clients discover and understand products/services
- Liaise with existing clients
- Prepare tenders, proposals, and quotations
- Provide pre-sales and post-sales support
- Negotiate contracts, terms, and conditions
- Review cost and sales performance, writing reports and sales literature
- Support other members of the sales team by training them in the uses of products/services, attending trade exhibitions, conferences, and meetings
- Maintain accurate sales data and reports, providing insights to support strategic decision-making
- Promote the value of the product
- Assist in creating training courses and educational materials
QUALIFICATIONS
- Proven work experience as a Customer Success Manager, Sales, or similar role
- Strong understanding of the enterprise SaaS sales cycle and best practices
- Exceptional ability to communicate and foster positive business relationships
- Excellent communication and presentation skills, with the ability to tailor messaging to specific audiences
- Ability to build strong relationships and navigate complex client conversations
- Adept at negotiation and influencing client decisions
- A self-motivated and results-oriented individual with a drive to succeed
- A passion for learning new technologies and staying up-to-date with industry trends
COMPANY BENEFITS
- Vitality Health Insurance
- Eyecare: Specsavers Vouchers
- Paid Time Off: 25 days per year
- Nest Pension Plan
- Hybrid Working
- Free snacks, drinks, and breakfasts in our lovely office located near to Carnaby Street
- Regular company and team offsites - we encourage a tight-knit workplace
- Cycle To Work Scheme
- Learning Opportunities
- Love Electric Car Scheme
- Employee discounts
- Rewards Bonus Scheme
- Paid Volunteering Days
We value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re working hard and collaboratively to create a safe, welcoming, and supportive workplace for people of all backgrounds and identities.
Customer Success Executive in London employer: MedialakeAI
Contact Detail:
MedialakeAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive in London
✨Tip Number 1
Get to know the company inside out! Research MedialakeAI's products and their impact on the content management industry. This will help you tailor your conversations and show that you're genuinely interested in helping customers succeed.
✨Tip Number 2
Practice your communication skills! As a Customer Success Executive, you'll need to build strong relationships with clients. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn and engage with them. Ask about their experiences and insights into the role. This can give you valuable information and might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to dive into the exciting world of customer success.
We think you need these skills to ace Customer Success Executive in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer success and SaaS. We want to see how your skills align with our needs, so don’t be shy about showcasing relevant achievements!
Show Your Passion: Let us know why you’re excited about the role and our mission at MedialakeAI. A genuine enthusiasm for helping customers and a knack for technology can really make your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the Customer Success Executive role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MedialakeAI
✨Know Your Stuff
Before the interview, dive deep into MedialakeAI's products and services. Understand how their content data platform works and be ready to discuss how it can benefit customers. This shows you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Success Executive, communication is key. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully built relationships or resolved customer issues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to advise clients or navigate complex conversations. Be ready to explain your thought process and the outcomes of your actions.
✨Demonstrate Your Passion for Technology
MedialakeAI values individuals who are eager to learn about new technologies. Share your enthusiasm for staying updated with industry trends and how you’ve applied this knowledge in previous roles to enhance customer success.