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For Companies At a Glance
- Tasks: Onboard customers and ensure they maximise their use of our innovative content data platform.
- Company: Join a cutting-edge tech company revolutionising the content management industry.
- Benefits: Enjoy hybrid working, health insurance, free snacks, and 25 days paid time off.
- Other info: Diverse and inclusive workplace with excellent learning opportunities and regular team events.
- Why this job: Be part of a team solving a multibillion-dollar problem with AI and advanced technology.
- Qualifications: Experience in customer success or sales, with strong communication and relationship-building skills.
The predicted salary is between 35000 - 45000 £ per year.
About Us
The $100Bn+ content management industry is broken. Over 90% of the world's content data was created in the last two years. Content runs our lives and global commerce, and the tools that currently exist just aren't up to the task. We spent the last 18 months speaking to CMOs from some of the world’s biggest companies. The proliferation of content has created serious unintended consequences, and AI will only make it worse. Organisations are losing control of their information and data. Ecosystem visibility is poor, regulatory and risk management is outdated, and brand equity protection is non-existent. It's a multibillion-dollar problem, and everyone has it. MedialakeAI is a content data platform enabling organisations to index every digital asset they own across complex siloed platforms. Its unique technology connects every platform and piece of content into a transparent, highly searchable database, uncovering deep-level data that improves productivity, boosts regulatory compliance, and acts as a platform to deploy cutting-edge automation and AI.
The Role
As a customer success manager, you will work with customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase. CSMs have an in-depth understanding of the customer's needs and are responsible for communicating common customer behaviours to the sales, marketing, and product teams.
Responsibilities
- Onboard new customers
- Build relationships between customers and the support team
- Advise customers on how best to use the products or services provided
- Collaborate with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer
- Sell and consult on technologically and scientifically advanced products
- Use technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products
- Identify and establish new business
- Give demonstrations, training, and presentations to help clients discover and understand products/services
- Liaise with existing clients
- Prepare tenders, proposals, and quotations
- Provide pre-sales and post-sales support
- Negotiate contracts, terms, and conditions
- Review cost and sales performance, writing reports and sales literature
- Support other members of the sales team by training them in the uses of products/services
- Attend trade exhibitions, conferences, and meetings
- Maintain accurate sales data and reports, providing insights to support strategic decision-making
- Promote the value of the product
- Assist in creating training courses and educational materials
Qualifications
- Proven work experience as a Customer Success Manager, Sales, or similar role
- Strong understanding of the enterprise SaaS sales cycle and best practices
- Exceptional ability to communicate and foster positive business relationships
- Excellent communication and presentation skills, with the ability to tailor messaging to specific audiences
- Ability to build strong relationships and navigate complex client conversations
- Adept at negotiation and influencing client decisions
- A self-motivated and results-oriented individual with a drive to succeed
- A passion for learning new technologies and staying up-to-date with industry trends
Company Benefits
- Vitality Health Insurance
- Eyecare: Specsavers Vouchers
- Paid Time Off: 25 days per year
- Nest Pension Plan
- Hybrid Working
- Free snacks, drinks, and breakfasts in our lovely office located near to Carnaby Street
- Regular company and team offsites - we encourage a tight-knit workplace
- Cycle To Work Scheme
- Learning Opportunities
- Love Electric Car Scheme
- Employee discounts
- Rewards Bonus Scheme
- Paid Volunteering Days
We value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We’re working hard and collaboratively to create a safe, welcoming, and supportive workplace for people of all backgrounds and identities. If you would like a confidential chat about this position before applying, please email charlotte.ashton@medialake.ai. Nothing discussed will affect your application.
Customer Success Executive employer: Medialake, Inc.
Contact Detail:
Medialake, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Get to know the company inside out! Research MedialakeAI and understand their products, values, and the challenges they tackle in the content management industry. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of a Customer Success Executive. Be ready to share specific examples of how you've built relationships and solved customer problems.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Your Customer Success Skills: When you're writing your application, make sure to highlight your experience as a Customer Success Manager or in a similar role. We want to see how you've built relationships and supported customers in the past, so share specific examples that showcase your skills!
Tailor Your Message: Just like we tailor our solutions to meet customer needs, you should tailor your application to us! Use language from the job description and show that you understand what we're looking for in a candidate. This will help you stand out from the crowd.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your passion for technology and learning new things, as well as any unique experiences that make you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re genuinely interested in joining our team!
How to prepare for a job interview at Medialake, Inc.
✨Know Your Stuff
Before the interview, dive deep into MedialakeAI's products and services. Understand how their content data platform works and be ready to discuss how it can solve common customer pain points. This shows you're genuinely interested and prepared.
✨Showcase Your Communication Skills
As a Customer Success Executive, communication is key. Practice articulating your thoughts clearly and concisely. Use examples from your past experiences where you successfully built relationships or resolved customer issues to demonstrate your skills.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to advise customers or navigate complex conversations. Prepare specific examples that highlight your negotiation skills and ability to influence decisions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's approach to customer success or how they measure client satisfaction. This not only shows your interest but also helps you gauge if the company aligns with your values.