At a Glance
- Tasks: Lead digital paid media campaigns and drive strategic growth for key clients.
- Company: Join Medialab, the UK's top independent media agency with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working, and generous holiday allowances.
- Other info: Dynamic environment with excellent training and career progression opportunities.
- Why this job: Make an impact in a fast-growing agency while developing your career.
- Qualifications: Experience in digital paid media and strong client-facing skills required.
The predicted salary is between 70000 - 90000 € per year.
Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent. There are no limits to what you can achieve here, which our employees agree with, evidenced by being a Campaign Best Place to Work for six consecutive years and one of The Sunday Times Best Places to Work 2025. As well as this, we’re Campaign’s Independent Agency of the Year 2024 and Media Week’s Independent Agency of the Year 2025.
We work with a wide variety of clients including Hovis, IG, Sharps Bedrooms, SunLife, Standard Life, Ancestry, Laithwaites Wine, Save the Children, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore.
Working at Medialab comes with lots of perks including:
- Competitive salary package
- Pension
- Season ticket loans
- Cycle to work scheme
- Weekly social events
- Big summer / end of year parties
Time to Unwind:
- 22 days holiday (+ Christmas holiday closure)
- Birthday & mental health day off
- Holiday buying scheme
- Flexi-hours and work abroad scheme
Hybrid Working – Balance between home and office (3 days in office). We welcome requests for flexible working arrangements from the commencement of employment.
Career Growth:
- Meritocratic approach to progression with quarterly reviews
- CPD Platinum accredited training
- Mentoring and leadership support
Health & Wellbeing:
- Private medical insurance
- Health cash plan
- Gym discounts
- Wellbeing apps
- Mental Health First Aiders
- Unlimited free professional counselling
Supporting Families:
- Enhanced parental leave
- Flexible working
- Life assurance
Giving Back:
- Paid charity days
- Sustainability initiatives
Perks & Rewards:
- Retail discounts
- Long-service trips
- An unforgettable team culture
We are hiring for a Paid Social Account Director to play an integral role within one of our Client Planning teams, requiring deep experience and understanding of digital paid media, specifically Paid Social and Online Video. This role will serve several key clients across various digital channels, including but not limited to paid social, display, and online video.
The role spans multiple clients, including a key account role with a leading retail brand, as well as providing strategic digital planning and activation leadership to several large charities and other commercial clients. Experience in direct response (DR) objectives is essential, with experience in upper-funnel brand awareness objectives also desirable.
This role requires a strong understanding of how to plan, set up, and monitor digital campaigns, as well as a working understanding of data analysis and insight techniques and a competent level of general marketing and creative processes. The position offers significant room for growth and career progression, with training provided to cover any knowledge gaps.
Along with strong digital technical skills, you will be client-facing and adept at presenting strategic plans and leading campaign reviews. You will help develop effective ways of working, managing, motivating, and training Digital Managers and Executives.
You will be driving strategic growth through media planning, project management, and reporting on paid social campaigns for key client accounts, helping to drive our rapidly growing agency forward.
Accountable for social strategy and media plan outputs across our Client Teams, with consultation on all sizeable social/digital briefs. Taking ownership of client accounts, including sharing strategic opportunities, creating and presenting yearly forecasts & plans, day-to-day campaign management, preparation and delivery of post-campaign analysis, and client engagement.
Responsible for ensuring Digital Managers and Executives deliver best practice digital activation for all clients, through ownership of in team training, process management and consultation. Quickly learning about and adopting Medialab’s data driven approach to media, and our high levels of client service, being a resourceful and independent thinker and problem solver.
Deliver accurate and detailed media plans and yearly forecasts across digital channels, including Paid Social, Display and Video. Including providing reasoned rationale and performance projections based on client/platform data.
Presenting strategic recommendations to clients to help them achieve their long term objectives, whilst also continuing to raise the bar and constructively challenging media plans to drive growth for clients.
Coordinating and managing campaigns on the above channels, and supporting the team in delivering these, including the management of budget pacing.
Leading the set up of tracking for digital campaigns including placing pixels. Running tests to ensure tracking is set up correctly and conversion events are accurately reported.
Managing relationships with suppliers, tech-providers and partner agencies. Experience delivering Display and Video campaigns through the Google stack and other partners is desirable.
Deep knowledge and proven performance utilising key digital platforms; Deep understanding of digital performance to analyse clients’ historic and current activity to inform your media recommendations. Adept at juggling multiple projects for multiple stakeholders.
Director, Customer Account Manager in London employer: Medialab Group
Medialab is an exceptional employer, recognised as one of the Best Places to Work in the UK for six consecutive years. With a vibrant work culture that prioritises employee wellbeing and growth, we offer competitive salaries, flexible working arrangements, and extensive training opportunities. Our commitment to a purpose-led approach and a supportive environment ensures that every team member can thrive while contributing to impactful campaigns for a diverse range of clients.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Nail that interview prep! Research Medialab thoroughly—know their clients, values, and recent projects. Prepare some thoughtful questions to show your genuine interest. Remember, it’s a two-way street!
✨Tip Number 3
Showcase your skills! Bring a portfolio or case studies to the interview that highlight your successes in digital campaigns. Use data to back up your achievements; numbers speak volumes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get a feel for our culture and values right from the start!
We think you need these skills to ace Director, Customer Account Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Medialab and how you align with our purpose-led approach.
Tailor Your CV:Make sure to customise your CV for the Director, Customer Account Manager position. Highlight your experience in digital paid media and client management, and don’t forget to mention any relevant achievements that showcase your skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Use it to explain how your background fits the role and how you can contribute to our team. Keep it engaging and personal – we love a good narrative!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our amazing team at Medialab!
How to prepare for a job interview at Medialab Group
✨Know Your Digital Media Inside Out
Make sure you brush up on your knowledge of digital paid media, especially Paid Social and Online Video. Be ready to discuss specific campaigns you've managed, the strategies you employed, and the results achieved. This will show that you not only understand the theory but also have practical experience.
✨Showcase Your Data-Driven Mindset
Since Medialab values a data-driven approach, come prepared with examples of how you've used data analysis to inform your media strategies. Discuss any tools or techniques you've used to track campaign performance and how you've adjusted your tactics based on insights.
✨Demonstrate Client Engagement Skills
As this role is client-facing, be ready to share experiences where you've successfully managed client relationships. Highlight how you've presented strategic plans and led campaign reviews, ensuring you convey your ability to communicate effectively and build rapport with clients.
✨Emphasise Your Leadership Qualities
This position involves managing and training Digital Managers and Executives, so it's crucial to showcase your leadership skills. Prepare to discuss your approach to motivating teams, sharing best practices, and fostering a collaborative environment. Examples of past mentoring experiences will go a long way!
