At a Glance
- Tasks: Lead strategic client relationships and oversee multi-channel campaign planning.
- Company: Join Medialab, the UK's leading independent media agency with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible working, and extensive health and wellbeing perks.
- Other info: Embrace a dynamic environment with excellent career growth opportunities.
- Why this job: Make a real impact in a fast-growing agency while working with diverse clients.
- Qualifications: Proven experience in media planning and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
JOIN OUR JOURNEY
Medialab is the UK’s leading independent media agency, and one of the fastest growing in the industry. We’re a media agency that’s made differently: purpose-led, data-driven, founder-run and proudly independent.
There are no limits to what you can achieve here, which our employees agree with, evidenced by being a Campaign Best Place to Work for six consecutive years and one of The Sunday Times Best Places to Work 2025. As well as this, we’re Campaign’s Independent Agency of the Year 2024 and Media Week’s Independent Agency of the Year 2025.
We work with a wide variety of clients including Hovis, IG, Sharps Bedrooms, SunLife, Standard Life, Ancestry, Laithwaites Wine, Save the Children, Guide Dogs, Alzheimer’s Society, RNLI and Clearscore.
Help People Flourish (Invest in people)
Dig Deeper to Understand Better (Data driven curiosity)
Working at Medialab comes with lots of perks including all the usual things you would expect, such as a competitive salary package, pension, season ticket loans, cycle to work scheme, weekly social events and big summer / end of year parties.
Time to Unwind – 22 days holiday (+ Christmas holiday closure), a day off for your birthday, holiday buying scheme, flexi-hours and both a cultural bank holiday and work abroad scheme.
Hybrid Working – Balance between home and office. (3 days in office) We welcome requests for flexible working arrangements from the commencement of employment.
Career Growth – A meritocratic approach to progression with quarterly reviews, CPD Platinum accredited training, mentoring and leadership support.
Health & Wellbeing – Private medical insurance, health cash plan, gym discounts, wellbeing apps Mental Health First Aiders and free professional counselling.
Supporting Families – Enhanced parental leave pay, flexible working and life assurance.
Giving Back – Paid charity days and sustainability initiatives.
Perks & Rewards – Retail discounts, long-service trips and an unforgettable team culture.
We’re looking for a Planning Account Director to bring strategic thinking and multi-channel expertise to one of our client planning teams. You’ll work closely with senior leads while taking ownership of planning delivery across a defined set of clients, helping ensure work is consistently sharp, effective and well thought through.
You’ll be a key day-to-day planning lead and trusted partner to specialist Account Directors, Managers and Execs, working across a varied mix of clients – from fast-paced commercial brands to purpose-led charities. We’re looking for someone with solid cross-channel knowledge, a strong planning instinct, and a collaborative, supportive leadership style.
- Lead strategic client relationships, acting as senior day-to-day contact across priority accounts.
- Shape commercial and strategic client opportunities by proactively identifying growth areas, influencing briefs, and ensuring alignment with client ambition and business goals.
- Optimise agency impact by supporting Business Directors in value articulation, renewals, and commercial planning.
- Supports commercial delivery, working with BD’s + Ops/Finance on forecasting, margin tracking, and pipeline visibility.
- Leads cross-channel campaign planning and delivery, ensuring cohesion, performance alignment to KPIs, and consistent reporting.
- Shapes the media response to briefs by setting the strategic direction, supporting innovation and optimisation-led approaches, and overseeing planning timelines.
- Coaches teams in digital and offline media strategy, embedding audience-first, insight-led planning approaches and encouraging cross-channel thinking.
- Shapes a forward-looking planning culture, encouraging teams to stay ahead of market developments.
- Supports channel leads and planners to feed into client-facing trend decks and strategic updates, with a focus on delivering best-in-class thinking.
- Promotes automation and efficiency, advocating for smart use of AI tools and scalable planning practices that raise standards in documentation, collaboration and productivity.
Proven experience in media and communications planning, ideally across a variety of categories and business objectives, with the ability to balance brand-building and performance-driven thinking.
Strong cross-channel planning expertise, with a clear understanding of how digital and offline channels work together to deliver full-funnel impact.
Demonstrated experience in leading and supporting teams, with a collaborative and inclusive leadership style that prioritises development, constructive feedback, and coaching at the right moments.
Confidence using planning tools and effectiveness frameworks (such as Touchpoints, media principles, and measurement approaches), and the ability to apply them practically in day-to-day planning.
Director, Customer Account Manager in City of London employer: Medialab Group
Medialab is an exceptional employer, recognised as one of the Best Places to Work in the UK for six consecutive years. With a vibrant work culture that prioritises employee wellbeing and growth, we offer competitive salaries, flexible working arrangements, and extensive career development opportunities. Our commitment to a purpose-led approach and a diverse client portfolio ensures that every team member can thrive while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Customer Account Manager in City of London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Medialab Group and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Medialab Group are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Medialab Group on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Medialab Group. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Director, Customer Account Manager in City of London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Medialab Group. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Medialab Group:Show us that you’ve done your homework! In your application, briefly mention what you admire about Medialab Group’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Medialab Group
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Medialab Group will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Medialab Group, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
