At a Glance
- Tasks: Lead the client experience roadmap for modern video streaming services across various devices.
- Company: Join MediaKind, a leader in reshaping the future of streaming video.
- Benefits: Enjoy competitive salary, comprehensive benefits, and flexible remote work options.
- Other info: Collaborative environment with ongoing training and a commitment to diversity.
- Why this job: Make a real impact on how audiences enjoy content with innovative technology.
- Qualifications: 8+ years in streaming product management and hands-on experience with consumer applications.
The predicted salary is between 63000 - 77000 £ per year.
At MediaKind, we’ve reshaped the future of streaming video. As the world’s largest independent video technology company, and the leader in sports streaming, we power the most ambitious and demanding video experiences on the planet. Our cloud-native, software-defined solutions help the world’s leading streamers and broadcasters build, deploy and scale premium video experiences. From live sport and entertainment to mission-critical broadcast, we help them deliver every moment to audiences, everywhere.
At MediaKind, innovation is driven by people. You'll join a global team of curious thinkers, problem-solvers, and builders who move quickly, collaborate openly, and are passionate about delivering technology that makes a real impact. We value ownership, practical thinking, and continuous learning, and we believe great ideas come from empowered teams. If you're excited by solving complex challenges, working alongside talented colleagues around the world, and helping shape the future of video, we'd love to build what's next together.
Position Overview
We're looking for a Director of Client Experiences to lead how audiences watch content on their favorite devices. MK.IO Platform provides modern video streaming services, with live and on-demand encoding, packaging, DRM and delivery, catalog and discovery, entitlements and rights, monetization, player SDKs and analytics. Our customers are the streaming businesses who put those experiences in front of viewers. You'll think like their viewers and build what our customers need to serve them.
This is a hands-on product leadership role. You'll turn our platform strategy into a client experience roadmap, and work with the Director of Platform Tools, your counterpart on the product team, to make sure the backend services exist for what our customers want to build. Your job is to make our customers' applications faster to build, better to use, and ahead of what the market expects.
Key Responsibilities
- Own and deliver the client experience roadmap across mobile, living room, web, and emerging screens
- Work with the Director of Platform Tools so the services and APIs behind great client applications get built
- Push live forward: low-latency playback, start-over and catch-up, real-time messaging, and features like multiview
- Define entitlements that decide who can watch what: subscription tiers, pay-per-view, blackouts, and device limits
- Develop discovery and personalization across catalog, search, feeds and recommendations
- Grow monetization on the client: ad-supported and FAST experiences, ad insertion, and subscription
- Lead the client SDK portfolio across iOS/tvOS, Android and Android TV, Roku and web
- Build out the MediaKind demo application that shows the art of the possible on our platform
- Advise the world's largest streaming services on building modern applications, and bring what you learn back
- Use engagement and quality-of-experience analytics to decide what to build next, and show it worked
- Mentor and grow the client experiences product team
Skills and Qualifications
Required
- Solid experience (typically 8+ years) in streaming or OTT product management
- Hands-on experience building or running consumer streaming applications, and accountability for how they performed
- Fluency across the device ecosystem: iOS and Android, Samsung Tizen, LG webOS, streaming sticks and consoles
- Practical experience with entitlements, rights, or monetization in streaming
- Working understanding of adaptive bitrate streaming, HLS and DASH, DRM, low-latency live delivery, and player SDKs
- Genuine interest in what other streaming services are shipping, because you already watch this closely
- Communication skills to hold a technical conversation with an engineering lead and a business one with a CPO
- Experience mentoring product people, and a willingness to stay hands-on in a small team
- Legal right to work in the UK, USA, or Canada. We are unable to offer sponsorship for this role
Preferred
- Live sports at scale, where the biggest matches bring the whole audience at once
- Experience with ad-supported or FAST services and the ad technology behind them
- Delivering products to Tier-1 broadcasters, operators, or global streaming services
- Background in B2B platform products, where your users are other product and engineering teams
- Familiarity with set-top environments and how those operators are moving to IP
- Exposure to emerging devices such as Apple Vision Pro
Location UK, USA, or Canada. Remote, with travel for customer engagements and industry events.
Benefits
- Competitive salary and bonus structure
- Comprehensive benefits package
- MediaKindness Wellbeing Program and Family Friendly Policies
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Flexible work arrangements, including remote work options
Join our team at MediaKind and be part of a dynamic and supportive environment where your contributions make a meaningful impact on our success. Here at MediaKind, we are dedicated to creating an inclusive workplace where we appreciate the unique skills, capabilities and perspectives that our people bring. We believe that diverse teams are better for our employees, customers and our business. Everyone’s identity, background and life experiences add to the MediaKind story, and we welcome all.
Director, Platform Client Experiences in Southampton employer: MediaKind
MediaKind in Southampton is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an Associate Product Manager, you'll have the opportunity to grow your skills in a supportive environment while contributing to cutting-edge video streaming solutions. With a focus on employee development and a commitment to work-life balance, MediaKind stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Platform Client Experiences in Southampton
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at MediaKind or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to MediaKind.
✨Tap into Online Developer Communities
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Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like MediaKind that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Director, Platform Client Experiences in Southampton
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at MediaKind.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at MediaKind and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at MediaKind
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If MediaKind uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
